Privacy Program Case Specialist

The Privacy Program Case Specialist will, with direction from the Privacy Program Manager, support the BCBSMA Privacy Program by assisting in the processing of privacy cases. The Case Specialist works collaboratively with relevant business areas investigate and document privacy events, to assist the Privacy Program manager in the remediation and closure of privacy events, incidents, and breaches.

• Manage case load of privacy events, including receiving, documenting, tracking, investigating, and taking action on assigned privacy-related data events and complaints concerning the organization's privacy policies and procedures in coordination and collaboration with other business units, the Privacy Program Manager and, as necessary, legal counsel.
• Support the Compliance and Privacy Office in responding to various projects, audits, and examinations.
• Provide status updates and reporting on key Privacy activities and initiatives to the Privacy Program Manager and for various Privacy meetings.

High school degree or equivalent required unless otherwise noted above

• Strong interpersonal skills, including the ability to work collaboratively with various all levels of management.
• Excellent oral and written communication skills.
• Ability to manage heavy caseloads and prioritize, as necessary to meet regulatory deadlines.
• Detail oriented and organized individual with strong analytical and problem solving skills.
• Understanding of health insurance plan operations.
• Understanding of HIPAA.
• Understanding of State and federal privacy requirements.
• Experience participating in cross-functional teams and ability to work as a team player.
• Excellent Computer skills (Word, Excel, PowerPoint, Outlook).

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor’s degree desired.

• 1-2+ years of health plan experience.
• 1-2+ years of health plan privacy experience desired.
• Bachelor’s degree desired.

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.