Clinical Training Manager

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Clinical Training Manager is responsible for designing, delivering, and managing clinical training programs that support the success of the Acute Urology and Home Care sales teams. This role bridges the gap between clinical expertise and commercial strategy, ensuring that sales representatives and clinical team members are equipped with the knowledge, confidence, and tools to effectively position and support our products in the field.

The ideal candidate will take a consultative and strategic approach to training, professional development and customer experience.  This may be delivered to new or existing customers in content areas that may change or evolve with the customer or organization’s needs and goals.

• Design and implement clinical training programs tailored to the needs of the Acute Urology and Home Care sales teams.

• Support onboarding for new hires, including clinical product training, and BD Clinical Connect Program.

• Conduct ongoing training sessions to reinforce clinical knowledge and address evolving market needs.

• Partner with Commercial Excellence Sales Trainers, Marketing, Sales Leadership, and Clinical Leadership to ensure training content supports business strategy

• Serve as a clinical subject matter expert during product launches, sales meetings, and strategic planning sessions.

• Provide in-field coaching and support to new associates, including ride-a longs and post-training reinforcement.

• Act as a liaison between the field and internal teams to identify knowledge gaps and training opportunities.

• Track and report on training effectiveness using KPIs such as knowledge retention, sales performance, and field feedback.

• Continuously refine training strategies based on data and evolving business needs.

• Bachelor’s degree in Nursing, Life Sciences, or related field (RN or clinical background preferred).

• 3–5 years of experience in clinical education, sales training, or a related role within the medical device or healthcare industry.

• Strong understanding of urology and/or home care clinical environments.

• Excellent communication, facilitation, and interpersonal skills.

• Ability to travel up to 50% (depending on business needs).

• Experience with LMS platforms and virtual training tools (e.g., Zoom, Teams, Articulate).

• Familiarity with adult learning principles and instructional design.

• Previous experience supporting sales teams in a matrixed organization.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements included in this job description are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and presentation skills.

• Strong listening and assessment skills

• Strong questioning and problem-solving skills

• Excellent organizational skills and attention to detail

• Proven ability to handle and drive multiple projects, work under deadlines and manage change

• Proven ability to establish goals, set clear expectations, prioritize activities and follow-through with timely execution of cross-functional team environment

• Ability/willingness to travel

• Detailed project management skills

• Ability to work independently; manage and direct supportive staff

• Proficient in the use of a personal computer and tablet with intermediate level of keyboarding skills, MS Excel, MS Word, PS PowerPoint and SFDC

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch. 

While performing the duties of this job, the employee may be in an open cubicle environment.  Candidate must be able to work in a team-oriented, fast-paced environment. BD is an affirmative action, equal opportunity employer that values and actively seeks diversity in the workforce.

This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or of all qualifications that may be required either now or in the future.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.