Field Service Engineer (Field Based) Frederick, MD

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Are you looking for your next career opportunity?

• →Deliver exceptional customer service and technical support at customer locations.
• →Troubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.
• →Perform preventive maintenance and proactive service activities to maximize system performance and uptime.
• →Train customers on equipment operation, best practices, and routine maintenance procedures.
• →Respond to service requests within established service-level agreements (SLAs).
• →Collaborate with regional and national service teams to resolve complex technical issues.
• →Support installation and implementation activities for new automation systems as needed.
• →Accurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.
• →Provide product feedback and field insights to management and engineering teams to support continuous improvement.
• →Travel throughout the assigned territory, including occasional overnight travel.
• →Participate in on-call, weekend, holiday, and overtime coverage as business needs require.

• High School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.
• Strong troubleshooting skills involving mechanical, electrical, computer, and networking systems.
• Proficiency with Microsoft Windows operating systems and Microsoft Office applications.
• Working knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.
• Experience configuring, maintaining, or supporting computer hardware and software environments.
• Strong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.
• Valid driver's license and ability to travel extensively throughout the territory.

• Associate's degree or equivalent experience in a STEM, technical, or engineering-related field.
• Experience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.
• Prior customer-facing technical service experience.
• Candidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.

• Work is performed primarily in pharmacy and healthcare environments.
• Frequent standing, walking, bending, lifting, and maneuvering equipment is required.
• Ability to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally.
• Ability to stand for extended periods during service, maintenance, and installation activities.
• Daily vehicle travel throughout the assigned territory is required, with occasional air travel as needed.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.