Field Service Engineer (Miami, FL)

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As a Field Service Engineer, you will have the opportunity to gain expertise and become the SME for our Flow Cytometry instruments (Clinical Cell Analyzer and Research Cell Analyzers)

Territory: Miami, FL

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.   

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. 

• →Provide field-based and remote technical support to customers and colleagues in line with relevant training and experience.
• →You will carry out preventative maintenance, installation, relocation, repairs and corrective field change orders on Flow Cytometry instrumentation.
• →You will be responsible for diagnosing electrical, fluidic, mechanical, hardware, software and laser failures using established procedures and techniques.
• →You will determine the most cost-effective repair/solution to ensure minimum downtime.
• →Perform instrument certifications (IQ/OQ).
• →Actively manage your car stock, ensuring all necessary spare parts and tools are available.
• →Effective management of technical escalations.
• →Works toward service metrics as defined by the Service Organization

• Degree in Electrical Engineering or extensive relevant experience as a Field Service Engineer.
• Full US driving license
• Currently living within a daily commutable distance of Downtown Atlanta Georgia.

• A proactive approach with the ability to take lead if the situation requires it.
• IT knowledge
• Flow Cytometry experience is a plus
• Experience working in the Telecoms, Robotics, Automation, and Medical Devices industries
• The ability to process knowledge across multi-modular and diverse product ranges
• Deliver high levels of customer service

• This is a full-time position, with evening work required as job duties demand.
• This job entails traveling to and from a customer site each day.
• An individual should be able to lift 50lbs, and be able to work in a standing position for a prolonged period of time.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.