Field Service Engineer (Myrtle Beach or Florence)

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The BD family is seeking responsible and committed people to join our team of professional  Field Service Engineers for the support of the BD Medication Management Solutions (MMS)  automated dispensing segment. The BD Pyxis brand combines proven technology with  actionable intelligence to prevent medication errors, help free up clinician time to focus on  patient care, increase the predictability of medication availability and reduce inefficiencies in the  medication use process. At almost every point in the medication use process, safety and  efficiency can be increased with the comprehensive capabilities of the Pyxis medication  management system. Learn more at:

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  High school diploma, GED, or similar required.

• 1–3 years of combined hardware, software, and IT support experience with both proprietary  and standard applications.

• Strong troubleshooting, diagnostic, and problem-solving skills.

• Excellent communication, customer service, and documentation abilities.

• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges.

• Ability to work independently, handle multiple priorities, and travel as required.

• Remote and on-site technical support for automated dispensing systems.

• Work-order evaluation, prioritization, and resolution.

• Diagnosis and repair of hardware/software components.

• Preventive maintenance, installations, repairs, and calibrations.

• Inventory management and adherence to company policy.

• Professional customer communication and relationship development.

• Accurate service documentation including expenses and time tracking.

• Compliance with MDR and service procedures.

• Independent and team-based work performance.

• Associate degree in a related field or 3+ years of Field Service or Technical Support  experience.

• 24×7 on-call service experience preferred.

• Medical or electromechanical device repair experience required.

• CompTIA A+ Certification or equivalent preferred.

• Mechanical aptitude with ability to disassemble/reassemble complex systems.

• Proficiency with Windows OS, networking, and diagnostic instruments.

• Ability to operate powered and manual hand tools.

• Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.

• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.

• Valid driver’s license and ability to meet company driving requirements.

• Daily car travel required, with occasional air travel and overnight stays.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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