Field Service Engineer - San Jose Region

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

. 

• →

  Perform installations, calibrations, preventive maintenance, and complex repairs of sophisticated laboratory instruments, including but not limited to, liquid handlers, mass spectrometers, sequencers, and cell analyzers.

• →

  Diagnose and resolve technical issues quickly and efficiently, often under pressure, utilizing schematics, diagnostic tools, and technical manuals.

• →

  Provide comprehensive training to customers on the operation and basic maintenance of installed equipment.

• →

  Maintain accurate service records, including installation reports, service logs, and expense reports, through our CRM system.

• →

  Manage and maintain a spare parts inventory, ensuring availability for timely repairs.

• →

  Collaborate effectively with sales, technical support, and R&D teams to provide feedback on product performance and customer needs.

• →

  Adhere to all company safety protocols, quality standards, and regulatory guidelines (e.g., FDA, GMP).

• →

  Travel extensively, often on short notice, to customer sites within a designated region.

• →

  Develop and maintain strong customer relationships, acting as a primary technical point of contact.

• Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related scientific/technical field preferred.

• Minimum of 3-5 years of experience in field service engineering, preferably within the life sciences, biotechnology, or medical device industries.

• Proven expertise in troubleshooting and repairing complex electromechanical and optical systems.

• Strong understanding of electronics, pneumatics, fluidics, and software interfaces relevant to laboratory instrumentation.

• Excellent analytical and problem-solving skills with a methodical approach to fault diagnosis.

• Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly to diverse audiences.

• Proficiency in using diagnostic software and tools.

• Ability to work independently and manage time effectively in a field-based role.

• Valid driver's license and a clean driving record are required.

• Ability to lift and move equipment up to 50 lbs and work in various laboratory environments.

• Fluency in English (written and spoken) is essential.

Compensation $38/hour + depending upon qualifications

At Waters, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

#earlycareer