Field Service Technician (Detroit/Ann Arbor Michigan area)

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Field Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision.

Requirements Summary

Associates degree in electrical, mechanical or similar engineering degree Computer Networking, Computer science Must be proficient in Microsoft word, excel,

Technical Tools

Field Service TechnicianSkilled Trades & Field Services

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Responsibilities

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Provide service, preventive maintenance, modifications and installations of BD Life Sciences equipment at Customer sites with minimal supervision.
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Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
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Manage company assets including, cell phone, computer, tablet, tools, inventory parts, etc.
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Establish and foster positive business relationships with customers and peers
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Perform administrative duties including, but not limited to, recording time worked, training, expense reporting, etc.
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Provide ongoing feedback to customers in regards to instrument repair and status.
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Interfacing regularly with the Technical Support organization in order to provide the highest level of customer support
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Work closely with district team leads and dispatch to schedule and support customer base.

Requirements

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Biomed program preferred.
Equivalent Military training acceptable.

* $36 hr based on qualifications and experience*

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

$21.90 - $35.00 USD Hourly

What We Offer

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To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.