Field Service Technician (Lubbock, TX)

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

• Candidates should reside within a 30-mile radius of the position's base location - Lubbock/Amarillo TX

• 5% overnight travel may be required

• On-call experience in a customer-facing/field service environment

• Experience with computer electronics, Windows OS, and networking

• CompTIA A+ Certification

• Medical device or electromechanical device service/repair experience

• Customer Support Certification

• Valid driver's license meeting BD's auto safety standards
   

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience

• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment

• Prior customer support center experience or training

• Military Bio-Med experience

• Automated Teller Machine (ATM) service experience

• Ability to work independently with minimal supervision

• Strong mechanical, computer, verbal, written, and time management skills

• Ability to lift 70 lb. objects from floor to chest level

• Proficiency with powered tools (drills, screwdrivers) and manual tools

• Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts

• Capability to push and pull heavy objects on casters

• Perform fine motor tasks while reaching for extended periods

• Carry a 40 lb. pack on back or shoulder for up to 1 hour

• Drive for up to 6 hours, including in adverse weather conditions

• Climb portable ladders and step stools

• Pass respirator fit test and medical evaluation (may be required for certain service tasks)

This position requires a blend of technical expertise, customer service skills, and physical capabilities to effectively support healthcare facilities with their BD Pyxis automated dispensing systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

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  Provide on-site and remote technical support for BD Pyxis automated dispensing systems

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  Diagnose, service, and resolve hardware and software issues

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  Implement preventive maintenance programs

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  Perform installations, repairs, calibrations, and provide sales support

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  Maintain accurate documentation of service activities and inventory

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  Participate in ongoing training and professional development

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  Manage company assets (vehicle, tools, inventory) responsibly