Reagent Technical Sales Specialist (TSS R)

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

As part of the Waters Biosciences division, drive recurring reagent revenue and consumables growth by providing technical expertise, optimizing customer workflows, and expanding product adoption across the installed base. 

• Provide deep technical expertise in reagents and consumables applications 

• Deliver scientific consultation to support customer workflows and outcomes 

• Act as a trusted advisor to laboratory stakeholders 

• Educate customers on best practices to maximize reagent utilization 

• Identify workflow gaps and opportunities for expansion 

• Optimize utilization of reagents within existing customer processes 

• Support assay development and application-specific needs 

• Improve adoption through targeted technical engagement 

• Drive consumables pull-through and recurring reagent revenue 

• Identify and develop cross-selling opportunities across the portfolio 

• Partner with Account Managers to align on territory growth strategies 

• Expand usage within existing accounts to increase share of wallet 

• Strengthen customer relationships through ongoing technical support 

• Improve retention by reinforcing value and outcomes 

• Increase customer reliance on Waters reagents and solutions 

• Support long-term account growth through consistent engagement 

• Partner closely with Account Managers and Instrument TSS specialists 

• Collaborate with applications, service, and marketing teams 

• Contribute to coordinated, high-value customer engagement strategies 

• Support a unified, team-based selling approach 

• Increases recurring reagent and consumables revenue 

• Expands customer utilization across assays and workflows 

• Drives consistent consumables pull-through

• Improves workflow adoption and optimization 

• Strengthens customer retention and long-term loyalty 

• Supports overall territory growth through partnership and execution 

• Bachelor’s degree in life sciences or related scientific field 

• Strong customer-facing communication and presentation skills 

• Experience in scientific, technical sales, applications, or laboratory roles 

• Ability to translate technical knowledge into practical customer value 

• Willingness to travel within assigned territory 

• Experience with reagents and consumables product lines 

• Background in flow cytometry or related applications 

• Experience supporting laboratory workflows or assay development 

• Exposure to commercial sales environments or account support roles 

• Familiarity with CRM tools and structured sales processes 

• Field-based role requiring frequent customer interaction 

• This field-based, remote position requires regular in-person customer engagement across the New England territory (MA, RI, NH, VT, ME). To effectively perform the essential functions of the role, the employee is expected to maintain residency within the assigned commercial territory, generally defined as within a 50-mile radius of (Boston, MA). 

• Travel aligned to territory needs 

Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex challenges. 

• Work with a differentiated and growing consumables portfolio 

• Partner with commercial and scientific experts across disciplines 

• Engage directly with customers to influence outcomes 

• Drive meaningful, recurring business impact 

• Technical experts passionate about customer impact and adoption 

• Individuals who enjoy influencing behavior and driving utilization 

• Professionals who combine scientific depth with commercial awareness 

• Problem solvers focused on workflow improvement and growth 

• Collaborative partners who elevate team success 

• Individuals seeking purely transactional or non-customer-facing roles 

• Those uncomfortable with revenue accountability and growth targets 

• Candidates who rely on reactive vs. proactive engagement 

• Individuals who prefer narrow technical scope without business impact 

Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive. 

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.