Sales Operations Onboarding Analyst

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Reporting to the Associate Director, Sales Operations, this role supports U.S. Sales Operations by helping coordinate proactive new hire readiness, on/offboarding effectiveness, vendor credentialing activities, integration/divestiture support, and process optimizations. The role contributes to new hire and transfer readiness by identifying potential gaps, following up on open items, escalating barriers as appropriate, and helping improve the associate and manager experience. Because small errors or delays can affect access, customer support, and field readiness, this role requires strong attention to detail, the ability to recognize issues quickly, and prompt action to address or escalate concerns. It supports outcomes such as timely system access, credentialing readiness, fewer avoidable escalations, consistent process execution, and stronger stakeholder visibility while completing required transactions accurately and on time. This role partners with Sales Enablement, Sales Operations, business leaders, HR, IT, T&E, Legal/Contracts, and various third-party suppliers to support service expectations and timely issue resolution.

This fast-paced support role requires strong organization, follow-through, sound judgment, proactive communication, and a high level of accuracy. The successful candidate will be customer-focused, tech-savvy, comfortable working across functions, and able to prioritize work based on timing, readiness impact, stakeholder needs, and the urgency of issues requiring immediate attention.

The ideal candidate is a self-starter who takes ownership of assigned work, follows through on open items, and understands how timely, accurate execution supports new hire readiness and field productivity. This person communicates clearly with managers and associates, reinforces process expectations, detects readiness risks or data issues early, and takes prompt action to resolve or escalate concerns within established guidelines.

• Support successful U.S. sales and service onboarding outcomes by coordinating readiness activities for new hires, transfers, terminations, managers, and cross-functional stakeholders.

• Help prevent avoidable Day 1 and field-readiness delays by tracking readiness milestones closely, detecting gaps or discrepancies early, following up with owners, and escalating issues promptly when action is needed.

• Support new hire productivity by carefully monitoring access, equipment, training, T&E, Salesforce, SAP, sample account, and other system readiness requirements, quickly identifying errors or missing items, and following up on gaps that may affect the associate or manager experience.

• Support New Hire Orientation success by coordinating readiness communications, tracking critical dependencies, conducting pre-Day 1 and Day 1 check-ins, confirming key access, equipment, systems, and readiness items are working as expected, and promptly following up or escalating when issues are identified.

• Help minimize disruption during Sales New Hire Orientation by quickly identifying new hire issues, coordinating with IT, HR, Sales Training, Sales Excellence, T&E, and other departments, and following through until resolution or escalation.

• Support stakeholder alignment by delivering timely readiness communications that keep managers, new hires, HR, IT, Sales Training, Sales Excellence, and other partners informed of status, risks, and required actions.

• Support service quality by managing Salesforce cases, monitoring SLA status, identifying recurring inquiry trends, and recommending practical improvements that reduce repeat issues and improve readiness support.

• Help create a consistent onboarding experience by coordinating on/off/crossboarding inquiries, readiness risks, and stakeholder follow-up.

• Help remove barriers to new hire success by partnering with Sales Training, Sales Excellence, IT, HR, and managers to resolve data, access, equipment, and readiness issues before they disrupt onboarding timelines.

• Support consistent execution by maintaining SOPs, DTPs, job aids, and process documentation that improve coverage and reduce reliance on individual knowledge.

• Improve manager and new hire effectiveness by reinforcing process expectations, common risk areas, and best practices that support readiness, reduce preventable issues, and improve onboarding consistency.

• Conduct new hire training related to supported Sales Operations areas, helping associates/managers understand key processes, tools, expectations, and resources needed for a successful onboarding experience.

• Support customer access and field continuity by helping maintain vendor credentialing readiness, reviewing requirements, monitoring potential compliance concerns, and sharing best practices.

• Help reduce credentialing disruptions by resolving account setup, registration, renewal, deactivation, documentation, discrepancy, and access issues with agencies and hospital customers.

• Support supplier approval by assisting with vendor credentialing registration and vetting activities required for customer access.

• Improve readiness visibility and auditability by maintaining accurate credentialing files, databases, and documentation that help prevent downstream delays, rework, or missed requirements.

• Help reduce contractual and compliance risk by reviewing vendor credentialing terms, flagging concerns, supporting exception requests within guidelines, and escalating issues to Contracts/Legal as required.

• Serve as a liaison between Sales Operations, field teams, and Legal/Contracts on credentialing terms and conditions that impact the program.

• Support timely customer access by facilitating approved exceptions to standard terms and conditions within established parameters.

• Support consistent adoption and compliance by maintaining process documentation, training materials, and stakeholder resources.

• Perform regular credentialing account audits to ensure compliance and ongoing account usage.

• Other duties as assigned, including but not limited to providing cross-coverage to other areas within Sales Operations support.

• Occasional out-of-state travels might be required for this position to accommodate training and/or other team meetings.

• Associate degree required; bachelor’s degree preferred.

• 3–5 years of corporate program administration, operations support, or related experience. 

• Experience supporting high-volume onboarding, vendor credentialing, field operations, or other operational support functions in a large corporate environment preferred.

• Ability to work in a fast-paced, matrixed environment with changing priorities, while maintaining timely follow-through, accuracy, and quality.

• Strong organizational, analytical, and problem-solving skills to track readiness items, detect gaps or discrepancies quickly, and support timely resolution.

• High attention to detail and sound judgment when managing high-volume transactional work, with awareness of how errors or delays may affect onboarding readiness, field access, customer access, or stakeholder experience.

• Comfortable learning and using technology, automation, and AI-enabled tools to improve efficiency, accuracy, and visibility.

• Strong interpersonal, written, and verbal communication skills, with the ability to coordinate activities, share updates, explain processes, follow up on open items, and support timely resolution.

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet tools, and proprietary systems used to support tracking, communication, documentation, and reporting.

• Ability to work independently and collaboratively to support team coverage, knowledge sharing, and consistent service delivery.

• Willingness to support additional projects, responsibilities, and occasional overtime as business needs require.

• Ability to handle confidential materials and information ethically, professionally, and with appropriate discretion.

This role is required to comply to BD’s hybrid work guidelines, and departmental requirements are subject to change.

• Customer Focus

• Business Awareness

• Drive for Results

• Continuous Improvement Mindset

• Teamwork / Collaboration

This is a Monday to Friday day shift position. The schedule will be determined based on business needs and may change from time to time within day shift core hours. Occasional overtime may be required based on workload.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.