Sr Product Manager – Global Service Portfolio

Usa Ca - Milpitas 135senior

Product ManagementProduct Manager

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Quick Summary

Overview

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters.

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Product ManagementProduct Manager

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

The Sr Product Manager of Service is accountable for the Global Service Portfolio and owns the end-to-end lifecycle of service offerings across all Waters Biosciences instruments. This role is responsible for defining and delivering service portfolio strategy, roadmaps, and commercialization plans that drive service revenue growth and customer value throughout the entire service offering lifecycle. Operating with significant autonomy and influence, the role partners cross-functionally to deliver scalable and differentiated service solutions aligned to Waters Biosciences instrument strategy.

Owns the global service portfolio across Waters Biosciences Instruments, covering service contracts, billable services, warranties, customer training, and custom services.
Accountable for the full service lifecycle: new service offering development, launch, sustaining improvement, sunset and end of service.
Responsible for dynamic pricing strategy that supports revenue and volume growth

Approves service offering requirements, positioning, and lifecycle transitions (e.g., launch, enhancement, sunset), within established governance.
Recommends pricing and packaging strategies in partnership with Finance, Legal, and Commercial leadership.
Establishes metrics, targets, and performance reviews for the service portfolio.

Influences global and regional stakeholders across Service, Commercial, Marketing, Finance, Engineering, Operations, Digital/IT, Quality, and Regulatory.
Partners with regional leaders to align global service portfolio strategy with regional go-to-market execution.

Responsibilities

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Develop and maintain a global service portfolio strategy aligned to Waters Biosciences instrument platform strategies and long-term business objectives.
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Own the multi-year service roadmap, balancing growth opportunities, customer needs, operational feasibility, and instrument platform lifecycle considerations.
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Define and evolve service packaging and pricing strategies to drive attachment, renewal, upsell, and adoption.
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Lead end-to-end lifecycle governance, including launches, enhancements, and planned retirement of service offerings.
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Partner with Global Product Management and R&D to align service readiness with instrument development, releases, and installed-base strategy.
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Translate Voice of Customer (VOC), voice of regions, field insights, and competitor & market data into actionable service portfolio improvements and innovation opportunities.
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Collaborate with Service Operations and Field Service to ensure offerings are operationally scalable, supportable, and margin-aligned.
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Partner with Finance to model and manage service revenue growth, gross margin, and pricing scenarios.
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Establish and monitor portfolio performance analytics, using KPIs to identify risks, opportunities, and corrective actions.
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Align with Legal, Quality, and Regulatory partners to ensure service offerings meet contractual, regulatory, and compliance requirements.
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Provide executive-ready updates and recommendations, supporting portfolio reviews, investment decisions, and governance forums.

Service contract attachment rate across Waters Biosciences instrument platforms
Year-over-year service revenue growth

Requirements

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Bachelor’s degree in life sciences, engineering, business, or related field required; advanced degree a plus.
- Experience with service-based business models, including contracts, lifecycle services, or aftermarket offerings.
- Operates as a strategic thought partner to global and regional leaders across Service, Commercial, and Product organizations.
- Familiarity with regulated environments (e.g., medical devices, diagnostics, life sciences tools).
- Experience partnering with regional commercial teams on global-to-local execution.
- Exposure to digital-enabled service offerings or data-driven service models.
$143,300.00 - $236,500.00 USD Annual

What We Offer

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To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.