Bear Robotics

This Technical Account Manager / Technical Project Manager (TAM/TPM) owns the end-to-end execution of unmanned forklifts, acting as the key technical and project liaison between our Korea-based engineering teams and field teams in North America. The role is delivery- and execution-focused, emphasizing full project lifecycle ownership — from kick-off through completion reporting — over sales engineering activities.

They will play a critical role in project planning, on-site setup and commissioning, issue resolution, and cross-functional coordination with manufacturer/ODM partners, customers, and internal development or sales teams, including extended on-site assignments of 2+ months in other U.S. states or neighboring North American countries when required.

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• Experience in executing projects related to Unmanned forklifts or AMR (Autonomous Mobile Robots)or AGV (Automated Guided Vehicles).
• Experience leading or executing the full project lifecycle: kick-off, implementation, on-site setup, commissioning, final inspection, and completion reporting.
• 2+ years of Project Management (PM) experience in System Integration (SI), solutions, or logistics/manufacturing automation.
• Proven track record of analyzing customer requirements and successfully leading projects.
• Strong communication and interpersonal skills to collaborate effectively with diverse stakeholders, including customers, SI partners, development teams, and on-site operations.
• Ability and willingness to travel for long-term assignments (2+ months) to other US states or neighboring North American (NA) countries
  
  

• Experience in automation projects, including Robotics, Logistics Automation, and Factory Automation.
• Experience integrating upper-level systems such as PLC, WMS, and MES.
• Basic understanding of core technologies, including SLAM, Navigation, LiDAR, and 2D/3D vision sensors.
• PMP certification or equivalent formal project management experience.
• Ability to read and interpret 2D/3D CAD drawings to understand on-site layouts.
• Proficient English communication skills to collaborate seamlessly with clients and overseas engineers.
• Korean language proficiency is preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift and transport up to 80 lbs of hardware or robot equipment.
• Comfortable working in warehouse or industrial environments during deployment phases.
• Prolonged periods of sitting at a computer and participating in virtual calls.

• Bachelor’s degree in Engineering, Computer Science, Robotics, or a related field (or equivalent experience).

• Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you’ll have countless opportunities for growth as we expand our product line and global reach. We’re not a big tech company yet, but we’re striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you’re ready for an adventure in robotics, we would love to hear from you.