bearsfit87mo ago

Front Desk Associate

Il-Vernon Hills-mid

OtherFront Desk Associate

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Quick Summary

Overview

Benefits: Employee discounts Job Title: Member Services Team Company: Bears Fit Department: Operations POSITION OVERVIEW Welcome to the Member Services Team at Bears Fit.

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OtherFront Desk Associate

Benefits:

Employee discounts

Job Title: Member Services Team

Company: Bears Fit

Department: Operations

POSITION OVERVIEW

Welcome to the Member Services Team at Bears Fit. You have been selected to play an integral role in providing an exceptional experience for our members and guests, and in doing so, contribute to the overall success of the company. Our Member Services Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

KEY RESPONSIBILITIES
Our Member Services Team is the heartbeat of our club. You will be responsible for:

Ensuring that all members and guest check in and have active memberships
Overseeing guest and member traffic flow
Collecting dues and updating billing when appropriate
Monitoring and addressing membership alerts
Assisting members and guests with all inquiries and concerns
Reporting all issues in a timely manner
Contributing to maintaining the club-wide standards of cleanliness
Answering phone calls and directing the appropriately
Helping integrate members into the club (completing profile, taking photos, distributing barcodes)
Assisting other departments when necessary
Attending all required meetings
Maintaining an active and working knowledge of Bears Fit as a company, as well as all services and promotions
Being proficient in policies ad directives as outlined in the Member Services Playbook

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

WORK SCHEDULE

Work hours are scheduled and made available to employees by the Operations Manager. Your supervisor will give you more details about where to access your schedule. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.

Benefits

Complimentary club membership
In club discounts

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.