Manager Retail Branch II

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

The Manager Retail Branch II is responsible for the overall leadership and performance of their home branch. You will be accountable for achieving sales and service goals, delivering outstanding member experiences, ensuring operational excellence, and fostering the professional development of your team members through coaching and mentoring. Your leadership will establish a service-focused culture, build quality partnerships within BECU and the local community, and drive membership, balance, and line of business growth for a mixed client base with a variety of needs.  

A level II Branch Manager leads a small to medium sized team, typically less than 12 team members. 

• →Achieve Key Sales and Member Experience Goals: Ensure accountability among your team to meet key sales and member experience goals. 

• →Develop and Encourage Employee Performance: Provide ongoing coaching, mentoring, and training to develop and encourage employee performance, assisting them in skill-building and planning for career goals. 

• →Manage Services and Promote Brand Awareness: Manage branch service level adherence, review and analyze reports, set service expectations, and support the development of brand awareness and the BECU value proposition to create opportunities within communities. 

• →Set Expectations and Manage Budget: Set sales and service excellence expectations with team members, assist the District Director in managing the annual budget for the branch and ensure expenses stay within approved levels. 

• →Develop Relationships: Develop and maintain effective working relationships with the staff, members, business partners, and the retailer or property management. Ensure that all team members comply with policies, procedures, and Credit Union regulations. 

• →Hire and Train Top Talent: Partner with Recruiting to hire top talent to meet the staffing needs of the district/branch. 

• →Compliance: Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO). 

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered. 

• Community Impact – Build relationships with members and local businesses, helping to improve their financial well-being while expanding BECU’s presence in the community.
• Professional Development – Gain experience in sales strategy, member service excellence, financial management, and compliance, all while receiving ongoing training and mentorship.
• Strategic Influence – Play a key role in driving branch performance, setting goals, managing budgets, and shaping service strategies that impact BECU’s overall success.

• Bachelor’s degree or equivalent related experience. 

• Minimum three years of leadership experience required.  

• Minimum four years of experience in a sales, retail, or banking environment.   

• Experience leading a team of at least 4 direct reports. 

• Financial institution experience preferred. 

• Relationship development and marketing skills, with the ability to motivate and train staff in these areas. 

• Training, mentoring, and sales skills. 

• Ability to exercise confidentiality and discretionary judgment. 

• Leadership and negotiation skills. 

• Math skills, with a high degree of accuracy. 

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU. 

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.