Chief Steward

As a Chief Steward at British Pullman, a Belmond Train, you are part of a team responsible for ensuring the delivery of exceptional service standards in all areas of food and beverage, housekeeping, guest satisfaction and team welfare. In this role, you will lead the onboard team with grace, style and charisma to create an outstanding guest experience. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

• →Ensuring all guest spaces, lounge and train, are set in accordance with the information supplied on function sheets.
• →Maintaining a clear channel of communication with the kitchen and all other departments.
• →Ensuring that all guests are met on arrival and that their full details are obtained, including dietary needs and special occasions.
• →Ensuring that all carriages are set/reset when required and possible, and that the train is left in a presentable condition at all times.
• →Connecting and building rapport with guests at every possible opportunity, especially meeting and greeting VIPs and regular guests and going the extra mile for return guests.
• →Managing all inventory stock levels relating to the daily operations, ensuring appropriate PAR levels are maintained.

• Applicants must have eligibility to work in the UK.
• 1-2 years’ experience within a similar role, preferably within the luxury hospitality industry.
• Relevant management or field/industry related diploma or degree.
• Excellent leadership skills, with the ability to manage and motivate others.
• Customer service skills and experience in resolving customer issues/complaints.
• Good knowledge and understanding of food and wine.

Whisking guests away on decadent escapes around the UK, the British Pullman combines sumptuous interiors with fine dining and fabulous fun. Sister train of the Venice Simplon-Orient-Express (VSOE), the Art Deco icon revives the glamorous Golden Age while satisfying today’s desire for slow travel. From London Victoria station, round-trip excursions take in vibrant cities, historic houses and elegant soirées. Unparalleled gastronomy is an intrinsic part of every journey.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The British Pullman is proud to be part of LVMH and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.