Front Office Agent - Season 2027 - Romazzino a Belmond Hotel Costa Smeralda

You will be the curator of our guest journey, an essential member of the Front Office team, devoted to crafting refined, memorable experiences from the moment guests arrive. You will embody care, confidence, curiosity, and a strong sense of community, bringing elegance and warmth to every interaction.

Working closely with guests throughout their stay, you will anticipate their needs, uncover their preferences, and create personalised moments that reflect the spirit of Belmond.

·       Fulfil Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times.

·       Responsible for cash accounting, including the payment of guest bills.

·       Communicate all relevant guest and group activity to the appropriate internal parties.

·       Anticipate guests’ needs and handle guests’ complaints professionally.

·       Ensure that all guest details are accurately collected.

·       Run End of Day processes and complete all relevant day closure accounting checks.

·      Ensure that all relevant communications are processed correctly.

·       Effective communication skills.

·       Strong emotional intelligence.

·       Ability to collaborate and work in a team.

·       Results-driven mindset.

·       Adaptable and flexible.

·       Fluent in English and Italian; a third language is a plus.

·       Professional experience in the same role within a luxury environment.

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.