IT Technician, Castello di Casole & Villa San Michele, A Belmond Hotel

We are looking for a talented IT Technician to support two of our most iconic properties: Castello di Casole and Villa San Michele.

In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can:

• Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality.
• Advise & Innovate: Offer expert guidance to overcome daily business challenges.
• Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion.

If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.

The IT Technician's responsibilities include:

• Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary.
• Service Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties.
• User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly.
• Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies.
• Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests.
• Technical Support: Offering technical assistance to clients or groups as needed.

• Education: A degree in Computer Science or a high school diploma with experience in the IT field.

• Technical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related services.
• Networking: Good knowledge of TCP/IP networking fundamentals.
• Language Skills: Good written and spoken English, with the ability to relate to and collaborate with colleagues from international offices.
• Soft Skills:
• Organizational skills and the ability to work independently while respecting deadlines set by the manager.
• Strong troubleshooting skills.
• Excellent relationship-building skills with technical referents and end-users.
• Strong problem-solving attitude.
• Good time and priority management.
• Spirit of innovation and creativity.
• As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Castello di Casole & Villa San Michele proudly belongs to the LVMH Group and the Belmond collection—a global network of iconic hotels, trains, and river cruises creating exceptional experiences worldwide. Joining Belmond means becoming part of an international family united by passion, heritage, and a commitment to excellence. 

This is your moment. Apply today and help us create something truly extraordinary.