~17d ago

Digital Product Manager - Consumer Channels

2 Locationsmid

OtherDigital Product Manager

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Quick Summary

Overview

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass,

Technical Tools

OtherDigital Product Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Digital is how most customers first reach Safelite. They arrive in a moment of need, often without knowing their coverage or what their vehicle requires, and they expect to get to a resolution quickly. We’re hiring a Product Manager to drive the strategy and outcomes for our consumer digital experience.

The Digital Product Manager, Consumer Channels is responsible for the strategy, roadmap, and performance of SL.com and the consumer-facing digital journey. This covers the experience for direct-pay and insurance customers, from identifying their need through quote, scheduling, coverage, and service. The end-user is an individual customer who may only interact with us once, in a moment they didn't plan for, and who expects the experience to be easy and fast

This role translates customer needs and business opportunities into product strategy, partnering with the consumer P&L owner and across Digital, Technology, Design, Marketing, Operations, Contact Center, and Analytics teams to deliver measurable outcomes. The Product Manager is expected to operate as a strategic product leader, deeply understanding customer behavior, business value, operational realities, and emerging AI-enabled capabilities to shape products that improve both customer experience and business performance.

Responsibilities

~1 min read

Requirements

~2 min read

Bachelor's Degree or equivalent experience Required
Salesforce Certification Preferred
Product Owner Certification Preferred

5+ years of product management, digital product, or related experience, with meaningful time on consumer-facing digital products at scale.
Experience owning digital products from discovery through launch and optimization.
Hands-on use of digital analytics platforms (Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar). You run your own analysis and form your own point of view from the data.
- - Product Strategy. Defines where to play, what to prioritize, and how product work creates measurable value.
  - Customer and Journey Thinking. Understands the full customer journey, from first need through resolution, and can identify friction, unmet needs, and moments that matter.
  - Business Acumen. Connects product decisions to revenue, margin, conversion, satisfaction, and operational performance.
  - AI and Data Fluency. Understands how data and AI can enable better experiences, smarter decisions, and more efficient workflows.
  - Cross-Functional Leadership. Aligns teams, influences stakeholders, and drives accountability without relying on authority.
  - Experimentation and Learning. Uses testing, analytics, and feedback loops to learn quickly and improve continuously.
  - Execution Discipline. Moves from strategy to delivery while managing scope, tradeoffs, dependencies, and outcomes.
  - Strong written and verbal communication. Ability to operate in ambiguity and bring structure to complex problems.
  - Strong ability to translate business goals and customer needs into product strategy and roadmap.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
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