Director, Digital Product Design

2 Locationsexecutive

OtherProduct Design

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Consumer experiences. Safelite.com and the post-booking customer portal. Partner and commercial experiences. Insurance partner platforms and fleet/commercial portals. Associate and technician tools.

Technical Tools

OtherProduct Design

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Director of Product Design will lead product designers responsible for creating digital experiences that deliver on Safelite’s promise of Easy, Fast, Done across the customer, client, and technician ecosystem. This leader will work across Safelite to define high-value problems, translate customer needs and business opportunities into high-quality product experiences, accelerate learning, and deliver measurable customer and business outcomes.

This leader will help Safelite design for the next era of digital experiences - where journeys are increasingly AI-enabled, adaptive, conversational, and connected across digital, human, and operational touchpoints. They will elevate product design as a strategic capability by strengthening how Safelite discovers, designs, tests, and scales digital experiences.

What you will do

Requirements

~3 min read

Bachelor's Degree Human Factors, UX Design, Communication Design or related field Required

We’re looking for a product leader who has shipped inside fast-moving, product-led organizations, and who is energized by helping a company evolve toward that model.
- Consumer-facing digital experiences in service businesses. You’ve designed for journeys where customers move between digital, human, and operational touchpoints, where the digital experience is the front door to a real-world service.
- Design system evolution. You’ve taken a design system from a component library to a scalable experience system that drives consistency across many products and teams. You know what good looks like at each stage of maturity.
- AI-enabled or conversational experiences. You’ve shipped product with conversational interfaces, agents, personalization, intelligent decisioning, or adaptive flows. You understand designing for trust, uncertainty, and handoff.
- Strong fits include marketplace and on-demand platforms, omnichannel retail, travel and hospitality, service marketplaces, and home services and modern auto. These are businesses where digital demand connects to real-world service delivery. AI-native product companies are also a strong fit.

- Design Craft & Quality. Sets and holds a high bar for interaction design, content, accessibility, and visual quality.
- Customer & Journey Thinking. Understands the end-to-end journey and identifies the moments that matter.
- Product Partnership. Operates with PM and Engineering as a peer, shaping problem definition and outcomes.
- Team Development. Coaches designers to grow their craft, judgment, and influence.
- Design Systems Leadership. Scales design quality through systems, patterns, rituals, and standards.
- AI & Emerging Experience Fluency. Designs for trust, uncertainty, automation, and human handoff in AI-enabled products.
- Cross-Functional Influence. Aligns stakeholders, makes tradeoffs visible, and moves teams toward better decisions.
- Execution Discipline. Moves from strategy to delivery while managing scope, dependencies, and outcomes.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

#LI-KJ1