Medical Records Associate

Medical Records Associate (FULL-TIME)

“The Largest Independent Established Multi-Specialty Group in Central North Carolina is Seeking a Medical Records Associate to join our Team Full-Time!”

VOTED “BUSINESS OF THE YEAR” 2018

VOTED ONE OF THE “FASTEST GROWING COMPANIES IN THE TRIAD” 2019, 2020, 2021, 2022

Our mission at Bethany Medical is to provide excellent care through a Multi-Specialty approach from prevention to intervention of potentially life- threatening health problems.

The Medical Records Associate is responsible for organizing, maintaining, and protecting the integrity of patient health information across our multi-site clinic system. This role focuses on converting paper documentation into our Allscripts EMR system, processing Release of Information (ROI) requests, and conducting regular quality audits. Operating fully on-site, the ideal candidate ensures that patient files are accurate, complete, and legally compliant with federal and state regulations, including HIPAA.
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Essential Duties and Responsibilities

•    Allscripts Data Entry & Management: Accurately upload, index, and enter patient demographics, clinical history, lab results, and diagnostic reports into the clinic network's Allscripts EMR platform.
•    Document Scanning & Digitization: Prep, scan, and perform quality control checks on physical medical records to convert them into high-quality digital assets within the system.
•    Release of Information (ROI): Process incoming and outgoing medical records requests from patients, legal representatives, insurance companies, and external healthcare providers. Verify authorizations to protect patient privacy.
•    Chart Preparation & Auditing: Prepare patient charts in advance of scheduled appointments. Systematically audit Allscripts records to identify and resolve missing signatures, conflicting information, or incomplete fields.
•    Compliance & Confidentiality: Strictly adhere to HIPAA guidelines and organizational data security protocols to prevent unauthorized data exposure.
•    Provider Collaboration: Coordinate directly with on-site clinic staff, physicians, and billing teams to locate missing documentation and clarify chart details.
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Qualifications and Requirements

Education & Experience

•    High school diploma or GED required; an Associate degree in Health Information Management (HIM) or a related field is highly preferred.
•    Minimum of 1–2 years of experience handling patient files or working in a medical office setting is preferred.
•    Direct, hands-on experience using Allscripts (Altera Digital Health) EMR systems is highly desirable.

Skills & Competencies

•    Medical Terminology: Basic understanding of healthcare terms, diagnoses, and documentation styles.
•    Attention to Detail: Exceptional precision in data entry and identifying record omissions or formatting issues.
•    Technical Proficiency: Fluent with document scanning hardware, office productivity software, and managing digital queues.
•    Communication: Professional verbal and written communication skills for managing phone requests and interacting face-to-face with clinic personnel.
•    Certifications (Optional but Preferred): Registered Health Information Technician (RHIT) or Certified Medical Records Technician (CMRT).
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Physical Demands & Work Environment

•    This position is 100% on-site at our administrative office or main clinic facility.
•    Prolonged periods of sitting at a desk and working on a computer terminal.
•    Occasional lifting of light boxes containing physical charts (up to 20 lbs).


Competitive Benefit Package Includes:
•    Competitive Hourly Pay 
•    Generous PTO 
•    Medical/Dental/Vision 
•    401K 
•    **Earned Wage Access (EWA)** – Get part of your earned pay before payday
•    And more!

About Bethany Medical:

Bethany Medical is the largest independent established multi-specialty group in Central North Carolina, serving the Triad and surrounding communities for over 39 years. Bethany Medical is open 7 days a week, with 13 convenient locations and 16 practices in Greensboro, Winston-Salem, High Point, Kernersville, Jamestown, North Wilkesboro, and Mt. Airy, North Carolina. We have grown to provide the facilities, staff, and support to offer urgent care, primary care, diagnostic testing, outpatient ancillary, and specialty care services onsite. Bethany Medical is staffed with board-certified physicians and providers representing 16 medical specialties. Practice staff members are known for treating each patient with prompt, personalized care and attention. Bethany Medical employs over 65 providers and over 575 employees.


About the Triad:

The Triad area includes Greensboro (3rd Largest City in NC), Winston-Salem, High Point, and the surrounding area. The Triad is centrally located in NC with a population of 1.9 million. The Triad is 1 hour from the mountains and 3 hours from the beach. Charlotte and Raleigh are 1.5 hours from the Triad. The Triad offers all the amenities of a larger city without all the traffic. The Piedmont Triad International Airport is conveniently located in Greensboro with convenient non-stop flights to most major cities. Enjoy an outstanding quality of life with no shortage of arts, entertainment, recreation, shopping, and hundreds of restaurants. The Triad is home to 85 colleges and universities, including Wake Forest University, High Point University, UNC-Greensboro, NC A&T, Guilford College, Bennett College, and Greensboro College.