Associate, Office of the CEO & COO

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

We’re building the future of home finance—and we’re looking for a high-agency operator early in their career who wants to work directly with company leadership on the most important problems in the business.

This is not a traditional BizOps, Strategy, or RevOps role. You will operate as an extension of the CEO and COO, with direct exposure to and participation in the company’s highest-stakes decisions.

You will report into senior business leadership with a direct line of sight to the CEO and COO, operating as part of the core decision-making environment—not outside of it.

This role is based in our NYC headquarters (World Trade Center) and operates primarily in-person, as close collaboration with leadership is core to the role.

This role is designed for someone early in their career who wants to operate like a founder—high ownership, high intensity, and high expectations

• Work directly with the CEO, COO, and business leadership on high-priority, ambiguous problems

• Develop independent, data-backed perspectives and challenge assumptions with confidence

• Drive work from problem definition → analysis → recommendation → implementation

• Conduct deep-dive analyses into how the business operates—for example, evaluate new product/services and make recommendations as to how they might improve operations and/or reduce costs

• Identify bottlenecks across the funnel (lead → conversion → close) and quantify their impact

• Surface inefficiencies tied to cost, time, and conversion—and prioritize what matters most

• Translate findings into clear, actionable recommendations and partner with teams to implement changes

• Help build and improve the systems and processes that support revenue generation

• Partner with Sales, Marketing, Finance, and Product to improve conversion rates, reduce inefficiencies, and increase revenue per customer

• Support development of forecasting, pipeline visibility, and performance tracking

• Build analyses, dashboards, and reporting that create clarity for leadership and enable better decision-making

• Support weekly and monthly business reviews by surfacing key insights and performance drivers

• Ensure leadership has visibility into what is working, what is not, and where to act

• Use AI as a core thinking partner to develop hypotheses, challenge domain experts, and pressure-test decisions using data and first-principles reasoning

• Come prepared with facts, perspectives, and questions—not just outputs

• Leverage AI to accelerate how quickly you go from problem → insight → action

• 2–4 years of experience, ideally from top-tier consulting (MBB or similar) or a CEO Office / BizOps / Founder’s Associate-type role

• Experience working directly with senior leadership and comfort operating in high-stakes, fast-moving environments

• Exceptionally analytical and structured thinker—you break down problems and get to answers quickly

• Strong comfort working with BI platforms; ability to independently pull and analyze data is highly preferred

• High agency—you identify what needs to happen and make it happen without waiting for direction

• Strong intellectual curiosity and honesty—you challenge assumptions (including your own) and adjust quickly when wrong

• Demonstrated grit, drive, and ownership mindset—you push through ambiguity and deliver outcomes

• Clear interest in using AI as a core part of how you think and work

• Not a Head of Operations, Strategy, or RevOps role

• Not a people management role

• Not a purely strategic or purely execution role

This is for someone who wants to build, analyze, challenge, and operate—simultaneously.