Operations Specialist

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Insurance Operations Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

As the Operations Specialist, you will be responsible for improving operational efficiency by analyzing data, optimizing workflows, and maintaining scalable systems and documentation. This role blends analytical work with process design and cross-functional coordination, ensuring that operations run smoothly and continuously improve over time.

• Gather, analyze, and reconcile data to ensure accuracy, identify trends, and support operational decision-making.
• Identify inefficiencies, surface opportunities, and develop solutions to improve workflows, systems, and team performance.
• Develop and maintain internal documentation, SOPs, and knowledge base resources to ensure information is centralized, accessible, and scalable.
• Manage handoffs, implementations, and follow-through across teams to ensure seamless execution of operational processes.
• Lead or contribute to projects focused on improving processes, scaling systems, and enhancing operational effectiveness.
• Create training materials, guides, and internal communications to support team understanding and adoption of processes and tools.
• Partner with internal teams to investigate escalations, document feedback, and contribute to resolution strategies.
• Continuously evaluate tools, workflows, and documentation to improve efficiency and scalability.
• Assist in preparing team meetings, project reviews, and business updates, ensuring clear communication and tracking of action items.

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

• Minimum of 2+ years of experience in an operations role within an early-stage technology, healthcare, or similarly fast-paced environment.
• 2+ years of experience enhancing team or system efficiency through process analysis and strategic improvements.
• Ability to manage multiple tasks and stay organized
• Strong verbal and written communication skills; able to clearly convey complex information and collaborate effectively.
• Demonstrated empathy and active listening skills, with the ability to balance compassion and professionalism.
• Comfortable working cross-functionally across diverse teams and stakeholder groups.
• Analytical mindset; ability to synthesize data and translate findings into clear, actionable insights.
• Proficiency with tools such as Google Sheets, Mode, Looker and customer support platforms (e.g., Intercom, Kustomer, HelpScout)