Dispatcher

• Proactively plan, forecast, and dispatch service calls for our Service Technicians

• Manage and organize customer service calls before deploying them to the Service Technician

• Accurately dispatch the required Service Technician with the right skill level for each service call, minimizing unnecessary costs and building customer confidence

• Communicate the status of the service call to the customer during the process and follow up after completion

• Work closely with the Call Center Manager and Service Technicians to provide administrative tracking support

• Continually review processes and services to make recommendations/proposals to improve and enhance the customer experience

• Collaborate with Call Center Managers, Service Technicians, and Customer Service Representatives to support and promote multiple business solutions for both short- and long-term growth opportunities

• Authentically promote and adhere to the company’s vision, mission, core values, and brand

• Have fun working with a vibrant, talented team

• $20-$28/hour

• Competitive weekly pay

• Monthly bonus opportunities

• Generous referral bonus opportunity

• Medical coverage offered

• Paid life insurance

• Simple IRA Retirement Plan with company match

• Health Savings Account

• Ongoing leadership and occupational training

• Paid time off

• 5 paid holidays

• Parental leave

• Monthly gym membership allowance

• Quarterly company events

• Outstanding company culture