Nurse Case Manager, Outreach

Who We Are:
Since 1985, BHCHP’s mission has been to provide or assure access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. We care for over 11,000 homeless individuals each year and ensure that every one of these individuals can receive comprehensive health care, which includes primary care, behavioral health, medical respite, dental, case management, and more. Our staff work in 30+ locations across the city to serve some of our community's most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity, centering trust, mutual respect, hope, and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down physical and systemic barriers that our patients face and provide community-based health care services that are compassionate, dignified, and culturally appropriate.

Job Summary:
***NOW OFFERING A $4,000 SIGN ON BONUS***

We are seeking an HIV Nurse Case Manager to join a dynamic, multidisciplinary HIV primary care team nationally recognized as a model of excellence.

In this role, you will build trusting relationships with patients and provide compassionate, non-judgmental nursing care across a variety of settings—including outpatient clinics, shelters, drop-in centers, street outreach locations, and patients’ homes. Working alongside medical providers, case managers, social workers, behavioral health professionals, and other nurses, you will help ensure that patients receive coordinated, comprehensive care wherever they are.

Your clinical responsibilities will include HIV and chronic disease management, nursing assessment, triage, care coordination, medication adherence support, health education, and behavioral risk-reduction counseling. You will respond to both routine and urgent patient needs and help ensure clear communication and continuity of care across the multidisciplinary team.

This is an opportunity to take nursing beyond the traditional clinic setting and make a lasting impact by connecting people experiencing homelessness and living with HIV to care, supporting ongoing engagement and retention in treatment, and helping patients achieve and sustain their health and wellness goals.

This position is funded until the end of March 2028 with the possibility for renewal.  If this funding is not renewed, this position will end March 31, 2028.

Responsibilities: 

• Provides outpatient primary care nursing including medical assessments and triage services for HIV team patients coming in for same-day or scheduled visits; conducts virtual, telephonic, or in-person nurse assessment and triage to assess the severity of the patient’s health concerns using approved protocols and resources to advise appropriately. Documents patient information accurately and in a timely manner in the EHR.
• Implements the patient-centered plan of care, evaluates outcomes, and regularly communicates the plan of care, patient status, and progress toward goals with the patient and care team members; conducts comprehensive intake assessments for new HIV team patients.
• Administers vaccines, injectable medications, and provides wound assessment and wound care as indicated; provides medication adherence assessments and counseling. Provides directly observed therapy when indicated with support of outreach team members.
• Coordinates care with integrated HIV team behavioral health staff.  Along with other team members, visits patients at shelters and other outreach sites to provide nursing care and care coordination services and identify barriers to medication adherence and engagement in care.
• Provides chronic disease management support for HIV as well as other common co-morbid medical conditions such as diabetes and hypertension. Identifies any structural barriers patients face in accessing medical care and adhering to HIV medications, and works with the interdisciplinary team to address those barriers (e.g., housing, transportation, drug treatment, food, clothing, benefits, etc.)
• Assists medical providers in coordinating follow up related to the provision of medication (such as buprenorphine and naltrexone) for opioid use disorder and other substance use disorders. Coordinates preventative services for HIV team patients including, but not limited to, education, preventative medications, vaccinations, testing, and referrals.
• Promotes a compassionate and therapeutic environment that is responsive to the unique patient population and extends to members of the care team; demonstrates initiative and commitment to continuously improve services and processes that positively impact patient care and organizational goals. Participates in training and orientation of new nursing staff as directed by Supervisors.
• Exhibits a positive attitude with patients and establishes professional and respectful relationships with the internal and external healthcare team members, agencies, and healthcare facilities.

• Licensed as a Registered Nurse in the Commonwealth of Massachusetts.
• Bachelor’s degree in nursing preferred; 2 years of experience working in an ambulatory/outpatient care environment required. HIV primary care experience strongly preferred.
• Certification as AIDS Certified Registered Nurse (ACRN) preferred; however, this can be obtained after being hired, and program funding available to support this training.
• Expertise in substance use disorder and risk reduction principles, strongly preferred.
• Experience working with people experiencing homelessness strongly preferred.
• Mental Health experience, including knowledge of trauma informed care, a plus.
• Experience working in a community health center setting, a plus.
• Phlebotomy experience preferred or training upon hire

• The compensation increases based on years of experience and ranges from $40.00 - $58.00 hourly.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more. Benefits are prorated for part-time employees.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an equal opportunity employer, Boston Health Care for the Homeless Program is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.