Application Support Analyst

• Focus on personal and career development.
• Competitive salary, benefits, and other forms of compensation.
• Fresh approaches to using familiar skill sets and areas of expertise.
• Caring, capable leaders.
• Thriving culture powered by hybrid and remote team members.
• Our vision: Provide powerful solutions that help our non-profit clients improve the world.
• Our core values: Initiative, Collaboration, Reliability and Stewardship.

• Lead troubleshooting of complex application issues ensuring timely resolution while providing mentorship and best practices within the team to enhance support efficiency.
• Drive incident and problem resolution processes, document actions, escalate unresolved issues, and identify root causes to implement long-term solutions.
• Collaborate effectively with internal teams and customers sharing insights on technical issues and their solutions.
• Maintain and update support documentation, knowledge base articles, and troubleshooting guides while contributing to continuous improvement initiatives.
• Support projects and testing initiatives, including managing AI-related projects and validating new software features before release.

• Earned a bachelor’s degree in business, information systems, or related field.
• Have 5+ years of experience in an application support, technical support, or a related role including 2+ years of SQL experience.
• Experience troubleshooting and resolving complex software issues as well as diagnosing software applications and systems.
• Expertise working with software architectures, error analysis, debugging, and cross-functional collaboration to address performance, security, and compatibility issues.
• Strong familiarity with data modification commands, can understand and write intermediate SQL and queries.

• 20 days of PTO + 11 paid holidays
• Medical, Dental, Vision, Life/AD&D, and Disability Insurance
• Pet Insurance Discount 
• 401(K) Retirement Plan with company contribution
• Collaborative, high-energy work environment
• Hybrid/Remote first workplace 

We are an Equal Employment Opportunity (EEO) and Affirmation Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, martial status, protected veteran status, or disability status.