Director, Professional Services

Finance leaders choose Billtrust to get paid faster, control costs, and maximize customer satisfaction. As the leader in B2B accounts receivable workflow and payment software, we provide the world’s leading brands with AI-powered solutions across the full AR lifecycle—from invoice presentment and payment processing to cash application and collections. With over 2,600 global customers, more than $1 trillion in invoice dollars processed, and a proprietary network of 13 million buyers, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on meaningful customer outcomes.

We’re an AI-first company, not just in what we build for our customers, but in how we work. Across every function, our teams use AI tools daily to work faster, make better decisions, and deliver higher-quality outcomes. We hire exceptional people, give them cutting-edge AI capabilities, and measure success by the impact they create. If you want to do the best work of your career at the frontier of AI and fintech, Billtrust is the place to do it.

We relentlessly increase value for customer and do the right thing for them.

We make ‘thoughtfully fast’ decisions, act quickly, cut through red tape, deliver progress not perfection, take ownership and accountability.

We put the team ahead of ourselves, foster trust and respect, collaborate with passion, despise toxic politics, value our differences, and celebrate together.

We challenge the status quo, experiment thoughtfully, and are novel and brilliant in what we create.

We love to win, but we hate losing even more. We aspire to be the best and take pride in our work. When we fall short, we own it and come back stronger.

The Director, Professional Services is a critical leadership role responsible for driving the implementation business across Billtrust’s Project Management and Business Analysis teams. You will lead a team of Engagement and Practice leaders, ensuring excellence in service delivery across all consulting engagements and customer implementations while setting a high standard for quality, consistency, and continuous improvement—using AI tools to improve operational visibility, delivery forecasting, and team efficiency.

This role demands deep PS expertise and P&L accountability, serving as an escalation point for delivery matters, driving cross-functional alignment, and partnering with Sales, Finance, Product, and Development to keep the PS organization focused on customer satisfaction and business growth.

• Provide leadership across Billtrust’s Professional Services Organization to deliver a world-class, value-add experience to customers and drive product and usage expansion.
• Ensure all projects meet client requirements and deliver high customer satisfaction and reference-ability.
• Drive continuous innovation and process improvement to help customers increase ROI on their Billtrust investment and deliver with quality and consistency.
• Serve as an escalation point for delivery issues within the Professional Services organization.
• Use AI tools to improve delivery visibility, forecast accuracy, and operational efficiency across the PS organization.
• Other duties as assigned.

• Own P&L responsibility for the PS department, meeting revenue and profit budgets and maintaining an accurate forecast.
• Meet revenue and profit targets with accountability for the financial performance of the PS organization.
• Advance PS capabilities through process improvements, tooling, partnerships, and automation that drive efficiency and profitability.
• Support selling efforts, including pitching PS engagements, negotiating agreements, and contributing to SOW creation.

• Recruit, manage, and coach a diverse team of talented managers and individual contributors.
• Partner strongly with Customer Support & Success, Finance, Sales, Product, and Development to ensure cross-functional alignment focused on customer satisfaction and growth.
• Experience developing methodologies that differentiate the PS organization from the competition.
• Maintain operational experience including creation of SOWs, rules of engagement, and contracts.
• Experience developing new business and nurturing existing client relationships.

• 7-9+ years of relevant experience, including 3+ years leading cross-functional PS teams and 3+ years delivering projects and selling services in software/SaaS.
• Strong written and verbal communication skills with demonstrated success in facilitation and cross-functional stakeholder engagement.
• Excellent client management instincts with a proven ability to build effective working relationships with client partners.
• P&L ownership experience with accountability for PS revenue, margin, and forecasting.
• Proven ability to develop methodologies and operational frameworks that differentiate PS delivery.
• Track record driving AI adoption across a PS team to improve operational efficiency and delivery outcomes.

• Degree or postgraduate degree in Business or a related field, or equivalent work experience.
• Experience in order-to-cash, fintech, or B2B SaaS environments.
• Track record using AI-powered tools to improve delivery forecasting, operational visibility, and PS organization efficiency.

At Billtrust, we believe your total rewards should reflect the impact you make. Our benefits package includes comprehensive health coverage, competitive retirement, generous PTO and parental leave, flexible work options, and meaningful investment in your professional development. We’re building something special and we want you to feel supported while doing it.

At Billtrust, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we’d still love to hear from you. You may just be the right candidate for this or other roles.

We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.