Binance
Binance5h ago
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Operations Manager - South Africa

South AfricaSouth Africa·Cape TownFull-time Onsite or Remotemid
OperationsOperations Manager
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Quick Summary

Overview

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users.

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OperationsOperations Manager
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
  • Stand up end-to-end fiat ops: deposit/withdrawal processing, daily reconciliation (>99.5% match), exception handling, and fraud monitoring across Nedbank (Phase 1) and subsequent rails (Stitch, Capitec,PayShap).
  • Implement risk-tiered payment access framework (Tier 0–5) with non-overrideable controls: dynamic one-time payment references, 1:1 name matching for third-party deposits, velocity-based withdrawal staging.
  • Meet bank 4-hour RFI SLA — the critical operational constraint for maintaining the Nedbank relationship.
  • Oversee phased rollout: Institutional/VIP → Dynamic EFT Retail → API/TPPP → Broad Retail, with documented evidence for director liability protection.
  • Manage third-party payment provider relationships (Nedbank, Stitch, Ozow, Peach) — performance, monitoring, issue escalation, vendor due diligence.
  • Design and maintain fiat fraud controls: dynamic reference governance (amount-bound, time-expiring), static reference rules (EDD-approved only), instant laundering velocity controls, API-channel fraud monitoring, and support social engineering defenses.
  • Monitor fraud KPIs: fraud rate (<0.05% target), chargeback ratio, STR volumes, orphan payment rates, reconciliation breaks.
  • Manage fraud detection rules and coordinate with global Compliance/AML on SAR/STR filing.
  • 8+ years in financial services operations, with 3+ years in payments, fintech, or crypto.
  • Proven experience managing fiat payment operations: bank integrations, EFT rails, instant payment systems, third-party payment providers.
  • Demonstrated fraud risk management experience in a high-volume consumer financial services environment.
  • Experience operating within South African financial regulatory frameworks (FSCA, FIC, SARB, National Treasury).
  • Track record of building operational teams and processes from the ground up.
  • Experience with reconciliation systems, payment matching logic, and exception handling at scale.
  • Deep knowledge of SA banking and payments ecosystem: EFT, PayShap, Stitch, Ozow, Capitec Pay, Nedbank APi.
  • Strong understanding of crypto exchange operations: fiat on/off-ramp flows, P2P mechanics, custody settlement.
  • Fraud typologies and controls: payment fraud, APP fraud, mule accounts, smurfing, social engineering, laundering velocity.
  • Regulatory operations: CASP licence compliance, Accountable Institution obligations, KI governance, FSP control functions.
  • Data analysis and metrics management: SQL proficiency or equivalent, dashboard/reporting, KPI-driven operational management.

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    Why Binance
    • Shape the future with the world’s leading blockchain ecosystem
    • Collaborate with world-class talent in a user-centric global organization with a flat structure
    • Tackle unique, fast-paced projects with autonomy in an innovative environment
    • Thrive in a results-driven workplace with opportunities for career growth and continuous learning
    • Competitive salary and company benefits
    • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

    Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
    By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

    Location & Eligibility

    Where is the job
    Cape Town, South Africa
    Hybrid — some on-site time required
    Who can apply
    ZA

    Listing Details

    Posted
    June 25, 2026
    First seen
    June 25, 2026
    Last seen
    June 25, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    70%
    Scored at
    June 25, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Binance
    Binance
    lever

    Trade Bitcoin, BNB, and hundreds of other cryptocurrencies in minutes.

    Employees
    3k+
    Founded
    2017
    Domain
    binance.com
    Jobs
    View 367 jobs
    View company profile

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    BinanceOperations Manager - South Africa
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