Field Automation Engineer- EU (Germany, Berlin)

Biosero, Inc. is the leader in life science robotic automation and integration. Our award-winning no-code software tools enable vital research to be done quickly while freeing scientists to address additional scientific challenges. Our solutions are placed in the top accounts worldwide, including the top: pharmaceutical, agricultural, clinical, diagnostics, and biotech companies. Our work impacts the world by accelerating productivity, discovery & cures. Our team is passionate about our mission to enable discoveries in life science by coupling our software platforms with data and robotics. Biosero is the fastest-growing software company in the life sciences space. We have been voted the best place to work for many years. Since 2021 Biosero is part of the BICO Group.

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  Support automation projects from build phase through site installation 

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  Conduct operational acceptance testing of components 

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  Conduct customer training at customer site 

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  Conduct Green Button Go instrumentation driver testing and troubleshooting 

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  Work closely with all Biosero customers to support Green Button Go scheduling software, GBG Suite software products and Transfer Map liquid handling software 

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  Work closely with Biosero sales, applications, software, and other integrations team members to assure customer success and account growth 

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  Promote and support service agreement sales 

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  Regularly write technical documentation, including knowledge base articles, service notes, technical bulletins, and troubleshooting procedures 

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  This position requires 50-70% travel (travel is planned in advance). 

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  Performs all other duties as assigned. 

Education / Work Experience 

• At least an associates or bachelor’s degree in a physical science such as engineering, computer, mechanical or comparable field 

• At least 3 years of experience in laboratory equipment or field software support 

Required Skills 

• Ability to debug networking issues 

• Software/programming skills a plus, especially with C# 

• Experience in Pharma/Life Science industry and using laboratory instruments from Hamilton, Beckman, Tecan, Agilent, etc. is preferred 

• Proven troubleshooter/problem solver with strong analytic skills and a determination to find win/win solutions 

• Must be comfortable in role as a subject matter expert and trainer, performing customer training and live software demonstrations 

• Excellent verbal and written communication skills 

• Ability to apply knowledge of installation, repair, and troubleshooting at board, module, and system level 

• Ability to write professional technical reports and procedures 

• Has demonstrated high level of accountability, responsibility, and technical competence 

• Must be task focused and have a results-oriented attitude and approach to the job responsibilities 

Location:  Would prefer to be located in commutable distance to Berlin, Germany

Biosero provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. In addition, Biosero complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Biosero is committed to diversity and inclusion. We seek individuals from all backgrounds and appreciate and celebrate the diversity of our growing team.