Claims Specialist

Old Republic Bitco is seeking a Worker’s Compensation Claims Specialist to join our regional office located in Duluth, GA. As a respected specialty insurer with 11 branch offices across 10 states, OR Bitco delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas. This position is open to a hybrid work arrangement, blending flexibility with meaningful in person collaboration.

At OR Bitco, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.

Join the OR Bitco team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR Bitco offers the platform and challenge you have been looking for.

This position provides key support in the handling of Workers' Compensation claims, with a primary focus on medical-only claims. Responsibilities include investigating claim details, assessing compensability, coordinating medical treatment, facilitating return-to-work efforts, and ensuring claims are managed and resolved in a timely manner in accordance with company policies and regulatory requirements. Provides a high level of customer service to injured employees, employer representatives, medical providers, and other internal and external business partners.

• →Minimum of 3 years of experience with the following:
  • →Coverage Review – interpreting policies, agreements and disclaimers
  • →Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
  • →Claims Administration – Reports, review reserves, compliance knowledge of laws and procedures
  • →Claims Settlement – Preparation of disclaimer letters, releases, and proof of loss statements; participation in legal court proceedings when necessary
• →Knowledge of coverage, negligence principles, investigation and negotiation techniques
• →Ability to obtain and maintain state adjusting licenses, as needed
• →Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• →Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• →Ability to manage and organize workload of multiple tasks simultaneously
• →Excellent judgement, negotiation, and decision making skills
• →Must be able to travel between different off-site locations or overnight in an expeditious manner
• →Experience in handling worker’s compensation claims in one or more of the following states: FL, GA, AL, NC, SC, VA, and PA