Dealer Relations Manager (DRM)

(united States)Remotemid

OtherManager

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Quick Summary

Key Responsibilities

Bachelor’s degree in Business, Marketing, or a related field preferred. 3-5+ years in sales, account management, customer success or service, preferably in a retail environment.

Requirements Summary

Ability to travel up to 75-100%, including overnight stays. Valid driver’s license. Willingness to work extended hours and be on-call as needed. What we Offer Competitive base salary $80,000-$90,

Technical Tools

OtherManager

About the Role

~1 min read

Responsibilities

~1 min read

→Build Relationships That Matter
→Be the trusted advisor for dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software.
→Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations.
→Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams.

Lead product implementations and communicate new features and updates effectively.
Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction.
Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions.

Identify growth opportunities, including upselling additional features and driving renewals.
Encourage dealerships to refer new customers, leveraging success stories and positive relationships.
Collaborate with internal teams to continuously improve the dealer experience.

Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention.
Analyze dealership performance metrics to deliver actionable insights and recommendations.
Report on key performance indicators, contributing to BizzyCar’s growth and success.

Bachelor’s degree in Business, Marketing, or a related field preferred.
3-5+ years in sales, account management, customer success or service, preferably in a retail environment.
Must have automotive dealership or automotive tech experience.
Proven track record in franchise dealership operations or selling integrated solutions to dealerships.
Account risk mitigation or save motion experience is preferred.

Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools.
Strong business acumen with an ability to translate product features into dealership success stories.
Exceptional communication and relationship-building skills, from the service lane to the boardroom.
Self-motivated, resilient, and adaptable in a fast-paced, startup environment.
Experience in negotiating win-win solutions and managing complex accounts with finesse.