Technical Setup Specialist

As a Technical Setup Specialist on BizzyCar’s Implementation Team, you will be the driving force behind a customer’s successful start with BizzyCar. You’ll manage the technical setup process, including running customer Kickoff calls and handling the initial technical/integration configuration process for new customers. The Technical Setup Specialist owns this critical implementation process to ensure that new customers are up and running efficiently within a timeline that ranges from a few days to up to three weeks.

You’ll work closely with our new customers, members of the Customer Success team, DMS and Scheduling tool vendors, and Sales to ensure that every new customer’s BizzyCar setup and technical integration is accurately onboarded, configured, integrated, and verified for go-live.

• →Serve as the primary, initial point of contact during the implementation  phase for new customers
• →Facilitate the initial customer Kickoff call and own all follow ups to continue the setup process
• →Connect each customer’s DMS and Scheduler tool integrations
• →Troubleshoot any initial scheduling errors
• →Update configurations

• →Process historical data via BizzyCar’s back-end, The Hive
• →Schedule test appointments and facilitate pre-launch checks
• →Launch rooftops to allow for BizzyCar outreach to begin

• →Maintain clear, proactive communication with new customers on timelines, deliverables, and next steps throughout the setup process
• →Document setup procedures and contribute to internal knowledge bases and playbooks.
• →Ensure a smooth handoff to Customer Success post-setup, including a detailed configuration summary

• 2+ years of experience in a technical onboarding, implementation, project management, or an IT support role, preferably in a SaaS or automotive tech environment.
• Strong understanding of software configuration, APIs, and integration workflows.
• Familiarity with dealership management systems (DMS) or automotive CRM platforms is a major plus.
• Clear, professional communication skills—both written and verbal.
• Highly organized and able to manage multiple setup projects in parallel.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience with tools like Salesforce or HubSpot  is a bonus.