AI Platform Administrator- Temp

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Daily Pay: Access your earned pay before payday, giving you more flexibility when you need it. (fee may apply.)
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

The AI Platform Administrator is responsible for the support and assisting with ongoing optimization of the organization’s enterprise generative AI platforms, primarily ChatGPT and Claude. This position serves as a primary technical resource and trusted partner to business teams, IT stakeholders, and executive leadership.

The role assists with platform configuration, access, troubleshooting, connector and plugin governance, adoption support, usage monitoring, and administrative management. The AI Platform Administrator works collaboratively to resolve complex issues and advance strategic initiatives while recognizing and reporting when risks, decisions, or technical challenges require escalation.

The successful candidate will combine strong AI and IT fundamentals with excellent communication, analytical, and relationship-management skills. This person must understand how business needs translate into secure, supportable AI solutions and explaining technical concepts to end users as necessary.

• Support enterprise ChatGPT and Claude environments, including workspace settings, user access, permissions, authentication, and platform configurations.
• Monitor platform health, availability, feature changes, service notifications, and administrative controls.
• Troubleshoot user access, authentication, performance, connector, plugin, and platform-related issues.
• Coordinate with identity, security, networking, endpoint, and vendor support teams to resolve complex incidents.
• Assist with the maintenance of administrative procedures, configuration records, support documentation, and knowledge articles.
• Assist with the evaluation of platform updates and the implementation of changes based on determined organizational requirements, risk, usability, and business value.

• Partner with team members from Information Security, Legal, Privacy, Architecture, and other business stakeholders to evaluate AI connectors, plugins, applications, and integrations.
• Participate in governance discussions and provide technical input regarding data access, permissions, security, supportability, and business value.
• Assist with coordination of technical and risk assessments for proposed integrations before enablement or deployment.
• Maintain an inventory of approved, restricted, and under-review connectors, plugins, and AI-enabled applications.
• Monitor approved integrations for continued business need, appropriate access, usage, cost, and compliance with organizational standards.
• Support the development and enforcement of standards for responsible AI platform use.

• Monitor AI platform licensing, credits, consumption, utilization, and related expenses.
• Assist with tracking actual spending against budgets, forecasts, contracts, and established usage thresholds.
• Assist with identifying unexpected consumption patterns, underused licenses, cost drivers, and opportunities for optimization.
• Develop regular reports and contribute to executive-level summaries covering platform adoption, usage, costs, trends, risks, and realized value.
• Assist in meetings with high-usage teams or individuals to understand their use cases and help to identify appropriate optimization or governance actions.

• Build and maintain positive working relationships with business teams, IT colleagues, leadership, vendors, and other stakeholders.
• Attend project, governance, and operational meetings as the technical subject-matter expert for enterprise AI platforms.
• Consult with business teams to understand needs, evaluate proposed AI use cases, and contribute to recommendations for secure and supportable solutions.
• Assist users with prompt development, workflow design, platform capabilities, and responsible-use practices.
• Deliver demonstrations, office hours, and other adoption-support activities.
• Translate complex AI, security, and integration topics into clear recommendations for both technical and nontechnical audiences.

• Stay current with generative AI capabilities, enterprise administration features, emerging risks, and industry practices.
• Assess new functionality and discuss pilots or broader adoption where appropriate.
• Identify opportunities to improve support processes, platform governance, reporting, automation, and the user experience.
• Contribute to AI roadmaps, operating models, standards, and platform-management strategies.
• Help develop meaningful success measures for adoption, operational performance, financial efficiency, and business value.
• Help balance innovation with security, privacy, operational stability, financial stewardship, and organizational readiness.

• Bachelor’s degree in information technology, computer science, information systems, or a related field, or equivalent professional experience.
• Two or more years of experience in IT administration, enterprise application support, platform engineering, systems administration, or a related technical discipline.
• Hands-on experience administering or supporting enterprise SaaS platforms.
• Strong understanding of generative AI concepts, large language models, prompt design, enterprise AI use cases, and responsible AI practices.
• Working knowledge of identity and access management, single sign-on, role-based access, authentication, APIs, integrations, and data-security principles.
• Experience troubleshooting complex technical issues across applications, authentication services, networks, endpoints, and third-party platforms.
• Experience monitoring software utilization, licensing, consumption-based services, budgets, or technology spending.
• Demonstrated ability to work independently, manage competing priorities, and make sound decisions with limited supervision.
• Demonstrated judgment in determining when an issue can be resolved independently and when it requires escalation.
• Strong written, verbal, presentation, and stakeholder-management skills.
• Ability to communicate effectively with end users, technical teams, vendors, and senior executives.

• Direct administrative experience with ChatGPT Enterprise or Business and Claude for Enterprise.
• Familiarity with Microsoft Entra ID, Active Directory, Okta, SAML, SCIM, OAuth, Microsoft 365, SharePoint, Teams, or similar enterprise technologies.

• AI and IT technical proficiency
• Independent judgment and ownership
• Troubleshooting and root-cause analysis
• Governance and risk awareness
• Financial and analytical aptitude
• Executive communication
• Business relationship management
• Customer-service orientation
• Collaboration and influence
• Organization and prioritization
• Adaptability and continuous learning
• Sound escalation judgment

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.