Omni Commerce Lead

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Develop business cases, define go-to-market and eCommerce strategies, and drive cross-functional execution to expand reach, accelerate growth, and enhance customer access.

Own the omni-commerce marketplace strategy, leading the growth and optimization of existing partnerships, including DoorDash and Instacart, while identifying, evaluating, and launching new marketplace opportunities.

Lead performance analysis across omni-channel programs, translating insights into actionable strategies that drive business growth, optimize operations, and improve overall program effectiveness.

Lead cross-functional collaboration to optimize the omni-channel customer journey, identifying and implementing enhancements across digital experiences and fulfillment capabilities that increase engagement, conversion, and customer satisfaction.

Lead the planning and execution of promotional campaigns, pricing strategies, and merchandising initiatives across omni-commerce channels to drive customer engagement, sales performance, and operational alignment.

Analyze KPIs including revenue, conversion, orders, AOV, customer engagement, and program adoption, providing insights and recommendations to stakeholders.

Foster strategic partnerships across Marketing, Merchandising, Product, Digital Experience, Fulfillment, and Operations to drive the successful delivery of omni-commerce initiatives, ensuring alignment with enterprise priorities, customer needs, and business growth objectives.

Partner across business, product, technology, and operations teams to deliver new omni-channel capabilities and enhancements, ensuring launch readiness, operational excellence, and a seamless customer experience.

Harness data-driven insights, customer feedback, and operational performance metrics to identify strategic opportunities, influence priorities, and drive initiatives that accelerate growth, enhance customer experiences, and improve operational excellence.
 

Drive strategic alignment across internal teams and external partners to accelerate the execution and continuous improvement of marketplace, delivery, and omni-commerce initiatives, supporting enterprise growth objectives and seamless customer experiences.

Develop and deliver executive-ready reporting, performance analyses, and business updates that provide actionable insights and support strategic decision-making.

• Revenue / GMV
• Orders and growth rate
• Conversion rate
• Average Order Value (AOV)
• Customer acquisition and repeat rate
• Program adoption
• Customer satisfaction
• Operational execution metrics

• 5-8 years of experience in digital commerce, e-commerce, merchandising, retail operations, or omni-channel business management
• Experience supporting digital commerce or omni-channel programs in a retail or consumer-focused environment preferred
• Strong analytical and problem-solving skills with experience using data to drive business decisions
• Experience managing or coordinating cross-functional initiatives
• Understanding of digital commerce fundamentals including conversion, customer journey optimization, promotions, and merchandising
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Effective communication and collaboration skills
• Proficiency in Microsoft Excel, PowerPoint, and reporting/analytics tools
• Experience with Same Day Delivery, Pickup, Ship to Home, or Marketplace programs preferred
• Bachelor’s degree in Business, Marketing, or related field preferred or equivalent experience.

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.