Desktop Administrator

Black Canyon Consulting (BCC) is a premium provider for life sciences, project and program management. We are searching for a Desktop Administrator to support the National Center for Biotechnology Information (NCBI), part of the U.S. National Library of Medicine, National Institutes of Health. This opportunity is full-time, and it is on-site in Bethesda, MD. 

We are looking for full-time candidates currently residing in the United States. This position is available only for on-site work. 

If you are interested in being a part of an organization that operates within the intersection of technology and health, please apply today! 

• →Develop custom tools in Puppet, Apple Script, and Bash to automate the OS X infrastructure support and service
• →Install, configure and maintain Mac OS X and associated applications
• →Install, configure and maintain Windows 10 and associated applications
• →Integrate OS X computers with NetWork Storage, Linux Servers, Windows Servers as well as internal and external sites
• →Install, configure and maintain mobile devices via Mobile Device Management software
• →Perform standard administration tasks (packaging, OS installs, patch management)
• →Provide OS X support to NCBI's internal developers and researchers
• →Address user tickets regarding hardware, software and networking
• →Walk customers through installing applications and computer peripherals
• →Ask targeted questions to diagnose problems
• →Guide users with simple, step-by-step instructions
• →Conduct remote troubleshooting
• →Test alternative pathways until you resolve an issue
• →Customize desktop applications to meet user needs
• →Record technical issues and solutions in logs
• →Direct unresolved issues to the next level of support personnel
• →Follow up with clients to ensure their systems are functional
• →Report customer feedback and potential product requests
• →Help create technical documentation and manuals
• →Address user tickets regarding hardware, software and networking
• →Walk customers through installing applications and computer peripherals
• →Ask targeted questions to diagnose problems
• →Guide users with simple, step-by-step instructions
• →Conduct remote troubleshooting
• →Test alternative pathways until you resolve an issue
• →Customize desktop applications to meet user needs
• →Record technical issues and solutions in logs
• →Direct unresolved issues to the next level of support personnel
• →Follow up with clients to ensure their systems are functional
• →Report customer feedback and potential product requests
• →Help create technical documentation and manuals

- 1+ Years’ Experience troubleshooting Windows/Mac environment JAMF/Casper

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Mac program installation
• Mac printer installation
• Mac network configuration
• Mac email client configuration
• Windows program installation
• Windows printer installation
• Windows network configuration
• Windows email client configuration
• Experience with all Office products
• Familiarity with Adobe Products
• Ability to connect to File Server or NAS
• Experience with Mac OS System Upgrades and updates
• Basic Troubleshooting and problem solving skills.
• Good communication, and customer service
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. SSH, RDP, RDC and VNC)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with SCCM console, applications and imaging

• Experience with SCCM, IBM BigFix to manage Mac OSX devices a plus
• Experience with Basic Unix Command Line: SSH, Rsync, SCP, chown, chmod, and file system navigation
• Proficiency using ARD to: install software, install Apple OS updates, run UNIX commands
• Enterprise experience: familiarity and experience with AD, AD/ Mac integration, NetBoot/ Net Install/ Deploy Studio
• Knowledge of Puppet or any other automated computer configuration management too
• MacPorts, Fink, or HomeBrew
• Apple server
• Windows Server
• Xcode and Command line tools
• Exchange and Enterprise email