Team Lead & Asst Manager - Customer Support

Job Title : Team Lead & Asst Manager - Customer Support Qualification : Graduate in any discipline Relevant Experience : 1–1.5 years of experience can be considered for Team Lead 2 Years on Papers as AM Must Have Skills : • Customer Support / Contact Center experience • Excellent verbal and written communication • Inbound voice & email support experience • SLA adherence • Problem-solving and analytical skills • Customer query and complaint handling • Knowledge of customer support tools/applications Good Have Skills : • Knowledge of industry-specific products/services • Experience in handling complex customer issues • Strong stakeholder/customer-facing skills • Experience in a contact center environment Roles and Responsibilities : • Handle inbound customer queries and concerns through Voice (85%) and Email (15%) channels. • Ensure timely and effective resolution of customer queries and complaints. • Consistently meet contractual Service Level Agreements (SLAs) and quality standards. • Identify, analyze, and resolve complex customer issues. • Maintain accurate records of customer interactions and resolutions. • Use relevant customer support tools and applications effectively. • Ensure a positive customer experience through professional and effective communication. • Follow defined processes, policies, and operational guidelines. • Escalate critical or unresolved issues to the appropriate team when required. Location : Navi Mumbai CTC Range : 5 – 9 Lpa Notice Period : Immediate – 30 Days Mode of Interview : Virtual Shift Timing : US Shift Mode of Work : Work from office