Service Clerk/Writer

Position Specifics:
Department:  Service

Reports to:    Service Manager or Service Location Manager

Supervises:    None

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced
• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge: