Senior Helpdesk Engineer

United Statessenior

Other

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Quick Summary

Key Responsibilities

deeper troubleshooting, ambiguous root causes, cross-system issues. Research unfamiliar problems independently. Read the docs, test a hypothesis, consult the right internal owner when genuinely stuck,

Technical Tools

Other

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U.S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters.

Blend IT runs three complementary teams: Helpdesk (day-to-day employee productivity, including hands-on fleet and identity operations), Infrastructure & Projects (platform-level architecture for the systems, SaaS, and automation tooling IT depends on), and Enterprise Apps (Finance, GTM, and People Ops stacks).

We're hiring a Senior Helpdesk Engineer to be the bridge between the T1 queue and Helpdesk's project work: own escalations that go past Tier 1, and take Helpdesk-driven projects, especially the AI-and-automation-first initiatives that keep getting pulled off track by day-to-day capacity, from kickoff to finish without needing someone else to close the loop. You'll be the person asking "should a human even be doing this one?" for every recurring request, and then actually building the answer, freeing Helpdesk leadership to set direction instead of getting pulled back into the queue to keep projects moving.

What We Offer

~1 min read

✓Base Salary Range: $90,000 to $106,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)

✓Bonus: Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.

✓Equity: Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend’s long-term growth and success.

We offer medical, dental, and vision benefits, with a generous employer contribution that helps keep your medical insurance costs low.
Company-paid life, short-term, and long-term disability coverage
Generous PTO, holidays, and maternity/parental leave
Employee Assistance Program (EAP): mental health, legal, childcare & eldercare, financial planning, college search, and more
Voluntary benefits: accident, critical illness, hospital indemnity, identity theft, and legal insurance
Monthly wellness stipend for fitness, mental health, and well-being
Additional perks: Milk Stork, pet insurance, and paid volunteer time off

401(k) retirement plan with company match
Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA