1mo ago

Bilingual Customer Support Specialist | Onsite-Pittsburgh

United States·Pittsburghmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Receive inbound phone calls to resolve routine and new issues with patients,

Requirements Summary

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language High school diploma or GED required,

Technical Tools

Customer Support SpecialistCustomer

What We Offer

~2 min read

✓Health, Dental & Vision – Multiple plan options from day 1

✓Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more

✓Vacation – Accrue up to 80 hours (2 weeks) in year one

✓Paid Sick Time – 40 hours per year

✓Holidays – 9 paid holidays + 2 floating holidays per year

✓Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement

✓401(k) – Traditional and Roth options

✓Life & Disability Insurance – Provided at no cost

✓Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)

✓Snack & Drink Stipend – Daily at all pharmacy locations

Responsibilities

~1 min read

→Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
→Provide patient care to accurately support pharma programs and triage to appropriate teams when required
→Strive to meet and exceed structured performance targets.
→Document all call information and data discovery according to operating procedures
→Utilize Knowledge Base materials as a foundation for resolving inquiries
→Maintain confidentiality of patient and proprietary information
→Develop a working knowledge of company related security and privacy practices.
→Participate in continued education on product changes, new features and product launches
→Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Requirements

~1 min read

Bilingual proficiency required: Spanish, Cantonese, Korean, or Vietnamese, with strong command of the English language
High school diploma or GED required, Bachelor’s degree strongly preferred
Customer service or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Employees must hold all active licenses and registrations required for the role under applicable state law and as may be required by business necessity

Availability Monday-Friday 9: 30AM-5:30PM, 10:30AM- 6:30PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
OR open for availability for 4 day 10 hour shifts from 10am-8 pm EST
Availability for rotating Saturday shifts 9 AM -5 PM EST
Scheduling flexibility, as your schedule may change over time according to business needs