Fare Inspection Ambassador

Responsibilities include:

• Conduct systematic proof-of-payment inspections onboard designated vehicles and facilities (train platforms, transit centers, etc.).
• Use issued validation equipment to verify active fare media.
• Apply a consistent inspection protocol aligned with fare enforcement
• When on the Blue Line, rotate between railcars and platforms to avoid repeated inspections of the same riders.
• Maintain clear, calm, non-confrontational communication during all inspection interactions. Document inspection volumes, compliance rates, and fare-related issues using the Contractor's data collection and reporting system.

Secondary Functions: Rider Assistance & Customer Service

Responsibilities to include:

• Provide basic wayfinding and system information upon request.
• Assist with fare machines and mobile ticketing questions when appropriate.
• Direct riders to customer service resources as needed.
• Maintain a professional, visible, and approachable presence.

Safety & Conduct Requirements Ambassadors shall:

• Conduct fare inspections using professional, non-confrontational engagement.
• Follow de-escalation and safety protocols provided during training.
• Immediately report escalated or unsafe situations to Security or Transit Police.
• Maintain professional demeanor, uniform appearance, and code-of-conduct compliance.
• Reporting must be able to provide written reports of routes, destinations, number of passengers and basic daily reports of accomplishments and tasks completed.
• Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures and overall Block by Block standards of expected professionalism.