Senior IT Engineer

United States·Dallassenior

OtherIt Engineer

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Quick Summary

Key Responsibilities

Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; Microsoft 365, Adobe, and DocuSign experience is a plus Familiarity with AI tools such as Claude or ChatGPT,

Technical Tools

OtherIt Engineer

Responsibilities

~3 min read

→Provide comprehensive and timely IT support to all employees, including VIP and C-suite executives, delivering white-glove service with professionalism and discretion
→Exercise security best practices and monitor and train employees to do the same
→Maintain and provision employee hardware and software for a global workforce, leveraging Apple Business Manager and MDM platforms to deploy policies, push updates, and apply patch fixes at scale
→Perform onboarding, offboarding, and re-provisioning procedures efficiently and securely
→Support the setup and management of new and existing infrastructure, including office builds and fit-outs from the ground up
→Manage and administer core SaaS platforms at an admin level, including Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; additional experience with Microsoft 365, Adobe, and DocuSign is a plus
→Support employees with AI tools (Claude, ChatGPT, Gemini and similar) and handling queries, troubleshooting, and providing admin-level guidance to help teams get the most out of AI in their workflows
→Manage office LANs, Wi-Fi, and video conferencing systems, with hands-on experience supporting AV hardware (Logitech, Owl) and platforms (Google Meet,
→Zoom)
→Manage laptop logistics for new hires and leavers, including coordinating shipments and collections through carriers such as FedEx, UPS, or Retriever to ensure seamless device delivery and retrieval globally
→Configure and manage network infrastructure including Meraki switches, access points, and firewalls
→Handle vendor management and ISP engagement (experience with Verizon or other ISPs is a bonus), ensuring reliable and cost-effective service delivery
→Support the operations team across all projects including internal events, external events, and office moves
→Support employees potentially out of hours

→5+ years of experience in IT support or systems engineering, with a track record of operating independently and thriving under pressure in fast-paced environments
→A high degree of security awareness and current knowledge of best practices
→Ability to prioritize, organize, and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands
→Solid knowledge of TCP/IP, networking, routing, and firewalls; hands-on experience with Meraki or similar enterprise networking platforms
→Superb problem-solving abilities with a calm, methodical approach to complex incidents
→Confident, outgoing, and whatever-it-takes attitude with the ability to work independently and take full ownership of projects
→Previous startup or scale-up experience with the ability to manage multiple projects across varying timelines and priorities
→Strong proficiency in macOS and Google Workspace administration (essential)
→Experience with Jamf or equivalent MDM platforms at an admin level, including creating and managing policies, pushing updates, and deploying patch fixes; Rippling MDM experience is a bonus
→Experience with AV systems and video conferencing hardware (Logitech, Owl) and software (Google Meet, Zoom)
→Admin-level experience across core SaaS tools: Slack, Jira, Notion, 1Password,
→Google Workspace, and Apple Business Manager; Microsoft 365, Adobe, and
→DocuSign experience is a plus
→Familiarity with AI tools such as Claude or ChatGPT, and comfort supporting users at an admin level with queries and adoption
→Experience with office moves, builds
→Vendor management experience, including ISP engagement (Verizon or similar is a bonus)
→VIP and C-suite support experience, with the professionalism and discretion that comes with it
→A genuine enthusiasm for being in the office and being a visible, go-to presence for the team.