4mo ago

Guest Service Agent Fairfield Inn & Suites Windsor Locks, CT

US·Windsor Locksmid

OtherGuest Service Agent

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Quick Summary

Key Responsibilities

Greet and welcome guests upon arrival and departure. Check-in and check-out guests efficiently and accurately. Handle guest inquiries, reservations,

Technical Tools

OtherGuest Service Agent

We are seeking a friendly, professional, and customer-oriented Front Desk Agent to join our team at Fairfield Inn & Suites Hartford Airport. The ideal candidate will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities

~1 min read

→Greet and welcome guests upon arrival and departure.
→Check-in and check-out guests efficiently and accurately.
→Handle guest inquiries, reservations, and complaints in a courteous and professional manner.
→Answer phone calls and respond to emails promptly.
→Process payments and maintain accurate records of transactions.
→Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
→Provide information about hotel amenities, services, and local attractions.
→Maintain a clean and organized front desk area.
→Assist with administrative tasks as needed.