GUEST SERVICE AGENT (FRONT DESK)-TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT

Make every arrival feel like a welcome.

TWELVE Downtown, Autograph Collection by Marriott is seeking a friendly, dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet, you will help create a welcoming experience through attentive service, smooth check-ins, and thoughtful assistance throughout their stay.

• →Welcome guests and complete check-in and check-out accurately and efficiently.
• →Manage reservations, room assignments, guest accounts, payments, and billing questions.
• →Answer calls and respond promptly to guest questions and requests.
• →Recognize Marriott Bonvoy members and support applicable member benefits.
• →Share information about hotel amenities, local attractions, dining, and transportation.
• →Address guest concerns professionally and involve a manager when additional support is needed.
• →Coordinate with Housekeeping, Engineering, and other departments to support room readiness and resolve requests.
• →Maintain accurate shift records and communicate outstanding issues during handoffs.
• →Follow hotel procedures for cash handling, guest privacy, security, and safety.

• Previous hotel front desk or customer service experience preferred.
• Marriott experience and familiarity with hotel property management systems are a plus.
• Strong communication skills and a warm, professional approach.
• Ability to stay organized, handle multiple priorities, and remain calm during busy periods.
• Attention to detail when processing payments and maintaining guest records.
• Dependability and flexibility to work scheduled shifts, including evenings, weekends, and holidays.
• Ability to perform the essential duties of the position, with or without reasonable accommodation.

We are an equal opportunity employer.