Engagement Manager

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Engagement ManagerProject & Program Management

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Quick Summary

Overview

Our Engagement Manager is responsible for the overall outcome and delivery of projects. This person will drive relationships with a highly consultive approach and manage implementation projects to ensure on time, high quality and within budget delivery.

Requirements Summary

Proficient in SaaS project management or implementation Experience in defining business requirements and additional scope for change orders and expansion Excellent verbal and written communications Understanding of software implementation process…

Technical Tools

workdaycustomer-successproject-managementsaas

ESSENTIAL DUTIES & RESPONSIBILITIES

Serve as the primary point of contact working closely with project sponsor and stakeholders in defining goals and success
Manage cross-functional teams who are responsible for delivering implementations on time
Conduct discovery calls and implementation workshops to define project strategy, SOW (statement of work), and detailed plans
Be responsible for all aspects of project management and coordination, including scope and change request management
Partner with account management, professional services, product, and engineering teams to deliver successful implementations
Analyze engagement metrics and drive best practice usage
Interpret customer insights to drive change in product and function as the voice of customer to the product and engineering teams

MINIMUM QUALIFICATIONS

5+ years of professional services, customer success, project management, or consulting
Experience with implementations of Workday, PeopleSoft, Taleo, SAP SuccessFactors, or other SaaS and enterprise grade HRIS/ATS systems

PREFERRED QUALIFICATIONS

Proficient in SaaS project management or implementation
Experience in defining business requirements and additional scope for change orders and expansion
Excellent verbal and written communications
Understanding of software implementation process and driving outcomes
Experience with change management techniques and methodologies

Blue Crab Consulting is committed to creating a diverse and inclusive workforce. We are looking for robust core knowledge of the principles outlined and encourage applicants who may feel they only meet part of these qualifications. Research has shown that some candidates, especially women and those from under-represented identity groups, sometimes do not apply to roles unless they feel like they meet all the qualifications. We aim to create a workplace that celebrates the diversity of our employees and clients, and as such are interested in applicants with a strong foundation and unwavering passion for the work—not looking to perfectly match every qualification outlined.