6mo ago

IT Support Center - Alumni (Student)

United States·Greenvillemid

OtherIt Support

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Quick Summary

Overview

POSITION SUMMARY: work with students and faculty/staff of Bob Jones University to assist in solving technology problems and providing technology resources.

Technical Tools

OtherIt Support

Responsibilities

~1 min read

→Work with walk-in customers to resolve technology problems
→Receive incoming phone calls and assist callers with a specified list of issues
→Assist with tier-one technology issues in the classroom
→Troubleshoot new issues as well as recall specific solutions to recurring issues
→Assist faculty, staff, and students in the loaning and returning of equipment
→Assist customers with hard drive backups and data transfer
→Other related tasks as assigned by the supervisor

Must be enrolled as a student at Bob Jones University
Experience with Windows 11
Experience with MacOS is a plus
Experience with mobile computing platforms including iOS and Android
Troubleshooting and problem-solving skills
Excellent customer service skills
Aptitude for answering questions and walking customers through troubleshooting and solutions over the phone
Ability to learn new skills and adapt quickly to new technological challenges