Supervisor- Contact Center

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support, and opportunities.

Under the supervision of the Senior Director, the Supervisor oversees the practical day-to-day operations of 15 Customer Service Representatives. They provide operational support in accordance with policies and procedures. In addition, they ensure smooth contact center operations and be the primary coach for frontline staff.

This position requires the candidate to successfully complete a criminal history background check.

• Must have 2 years of call center background

• Communicates Effectively

• Manages Complexity

• Customer Focus

• Develops Talent

• Directs Work

• Resourcefulness

• Situational Adaptability

• Builds Effective Teams

• Instills Trust

• Drives Vision and Purpose

• High School or GED

• 5 + years of experience in a fast-paced customer service role requiring the ability to handle multiple tasks at various stages of completion.

• Previous experience requiring clear and calm communication by phone.

• Previous experience that required the ability to use the computer system and maintain good records effectively.

• Strong knowledge of durable medical equipment, typically gained in 2+ years of experience.

• Advanced understanding of insurance guidelines and billing, including rules, limits, verification procedures, cost/reimbursement rate issues, etc.

• Minimum of 2 years of leadership experience in a Call Center or similar environment

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.