Service Manager

Handle the daily operation of the Service Department.

Maintain an adequate and appropriate staff of qualified, trained, and customer-facing service technicians.

Conduct regular (not less than monthly) meetings to compare performance with standards and goals; conduct annual performance reviews.

Implement competitive compensation and incentive programs for all service job functions.

Provide quality service in a timely manner for both customer and company equipment that results in an efficient, profitable, and organized department.

Determine repair methodologies and job flows to improve the effectiveness, the efficiency, and customer happiness.

Establish and maintain customer contacts to ensure a good working relationship with customers and promote customer service work.

Responsible for all warranty service to insure fair and equitable treatment of the customer and the company. Optimize warranty reimbursement from vendors.

Develop and schedule sales and expense budgets in cooperation with the Shop Foreperson and Branch Manager.

Capital expenditures will be forecast in order to maintain the various departments and assist in their improvement.

Develop/maintain all service efficiency and management reports and reporting methods.

Responsible for the condition of the shop including keeping the shop equipment (including vehicles) in good repair and maintaining proper housekeeping.

Align with all governmental rules and regulations (OHSA, EPA).

3-5 years management experience preferred.

Prior experience as a field or service technician preferred.

A team orientation with a strong sense of commitment to the customer and service team.

Personable, problem solver, a leader, ethical, intelligent and able to function calmly in stressful situations.

Ability to develop and maintain relationships with customers, suppliers, other department personnel, peers and management.