Field Service Support Specialist

Bobcat of North Texas is a full service Bobcat Dealership! We specialize in new, used, and rental compact excavators, skid steer loaders, and track loaders. We offers parts as well as both mobile and shop service, and a full line of concrete supplies.

A Field Service Support Specialist provides technical, operational, and administrative support to the Field Service Department to ensure the safe, efficient, and timely delivery of service to customers. This position serves as a key link between customers, dispatch, field technicians, and support departments by coordinating service activities, supporting technicians in the field, and promoting exceptional customer service.

Responsibilities

• Serve as a primary point of contact for customers requesting field service.

• Identify customer needs and gather accurate equipment, location, and service information.

• Communicate professionally with customers via telephone, text messaging
  and email.

• Ensure customer concerns are well documented and communicated
  appropriately

• Receive incoming service requests and assist in the scheduling of field
  services.

• Prequalify customers and equipment for eligible warranty and/or program
  services.

• Assist in forecasting repair needs and duration for accurate daily scheduling.

• Provide basic troubleshooting assistance to customers and technicians.

• Assist technicians in locating service information, parts, and equipment
  history.

• Track preventive maintenance programs and coordinate service completion

• Coordinate parts availability across multiple locations. Coordinate special-order parts for scheduled repairs.

• Identify back-ordered items affecting field repairs.

Qualifications

• Job requires a willingness to take on responsibilities and challenges relating
  to all field service operations, in the interest of best serving our customer
  base.

• Strong customer service skills are essential.

• The ability to work well with and contribute to team-based tasks and objectives.

• Knowledge of construction equipment and possessing general mechanical aptitude and technical service experience.

• Excellent verbal and written communication skills.

• Strong organizational, time management and multitasking skills required.

• Excellent knowledge of Microsoft Office products including Outlook, Excel, Word and OneDrive.

• The ability to learn and become proficient in company ERP and/or service management software.

• High School diploma, bachelor’s degree or relevant job experience is a strong advantage.

Benefits

• Health, Vision and Dental Insurance

• Critical Care and Accident Insurance

• 401K Plan

• Profit Sharing

• Bonus Program

• Short and Long-term Disability

• Company Paid Life Insurance

• Employee Assistance Program

• Christmas Savings Program

• Paid Vacation and Flex Time

• Paid Training

• Many opportunities for advancement (We prefer to promote from within)

• Family friendly company

Physical Requirements

• Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects

• Sitting most of the time

• Occasionally exposed to weather conditions, fumes, and loud noise

• Physically able to operate a variety of automated office machines which include a computer, printer, fax machine, copy machine, calculator, telephone, etc. on a regular basis

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.