On the Job Training - Trainee Staff (Jakarta)

Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system

Support the main host in greeting guests and verifying reservations in a professional and courteous manner

Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.

Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host

Assist guests in using Bobobox’s mobile app or digital platforms for booking, payments, and feedback submission

Encourage guests to provide feedback via digital platforms to help improve service quality

Clean and prepare capsule/pods according to Bobobox’s cleanliness and hygiene standards

Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels

Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)

Restock supplies in public areas (toiletries, tissues, and other guest necessities)

Clean and handle high-tech equipment (pods interiors, control panels) with care

Follow proper sanitization procedures, especially for high-touch surfaces

Use cleaning chemicals and tools in line with safety guidelines

Adhere to all health, safety, and hygiene regulations during cleaning activities

Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning

High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program

Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices

Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage

Strong interpersonal skills with a friendly and professional demeanor

Guest-oriented mindset with a passion for delivering excellent service

Flexible, proactive, and willing to work on shifts, weekends, and public holidays

Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude

Eager to learn

Placement:

Bobopod Juanda

Bobopod Kota Tua

Bobopod Tanah Abang

Bobopod Kebayoran Baru

Bobopod ITC Kuningan

Bobopod Thamrin

Bobopod Pancoran

Bobopod CBC Airport

CRiB Kuningan

Bobopod Mega Mall Bekasi