Classified Help Desk Manager Sign on Bonus Potential

United States·Usa - Hazelwoodmid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture Coach and mentor team members to develop their technical and interpersonal skills,

Technical Tools

Customer SupportIt Support Specialist

Classified Help Desk Manager **Sign on Bonus Potential**

The Boeing Company

The Boeing Company is currently seeking a Classified Help Desk Manager to join the team in Hazelwood, MO.

The selected candidate will lead our Information Technology (IT) support professionals in the St. Louis region. This role is responsible for ensuring high-quality technical support for proprietary programs, driving operational excellence, and meeting compliance and regulatory needs in a fast-paced environment.

Responsibilities

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→Guide and lead a team of dedicated IT Helpdesk professionals, fostering a collaborative and customer-focused culture
→Coach and mentor team members to develop their technical and interpersonal skills, ensuring motivated and fulfilled careers
→Oversee daily helpdesk operations, including ticket management, escalation procedures, and service level adherence
→Lead projects to improve helpdesk processes, implement new support technologies, and meet program, compliance, and security requirements
→Provide consultation and support to business leaders, ensuring their technology needs are met efficiently
→Develop and execute process improvement plans, implement policy changes, set operational goals, and acquire resources to continuously improve service delivery
→Reduce risk by managing the portfolio of support solutions at the highest levels of modernization

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

Requirements

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Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”
Ability to obtain access to Special Access Programs (SAP)
Bachelor’s degree or higher
3+ years of experience resolving IT issues in an IT Help Desk role, function or similar
3+ years of experience coaching, mentoring and providing developmental opportunities to enhance employee performance within their organization
3+ years of experience in using project management methodologies, including developing project plans, performance management, and managing issues and risks

3+ years of experience supporting closed areas or classified networks
3+ years of experience working within an Agile environment
Experience with ITIL or similar helpdesk frameworks

Not Applicable

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

What We Offer

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At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $140,250 – $189,750

Bachelor's Degree or Equivalent

This position offers relocation based on candidate eligibility.

This is not a Safety Sensitive Position.

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award

Shift 1 (United States of America)

Location & Eligibility

Where is the job

Usa - Hazelwood, United States

On-site at the office

Who can apply

About this job

Pay per year: $140,250–$189,750 a year; 106% above the $80,000 median for It Support Specialist jobs on Jobera (540 salaries).
Who can apply: United States
Posted: 2 days ago
Employer: has 83 open jobs on Jobera.