Customer Support Specialist (Customer Support Management)

A wholly-owned subsidiary of The Boeing Company and a business unit of Boeing Defence, Space and Security, Boeing Defence UK Ltd. (BDUK), currently has employees at 18 locations throughout the UK supporting Ministry of Defence (MoD) Programmes

The purpose of Vertical Lift Supply Chain Management is to ensure effective delivery of goods and services to support the success of Vertical Lift programmes through  forecasting, proposal management and contract change; component maintenance, repair, overhaul (MRO); inventory maintenance; procurement and supplier management as well as warehouse management and parts distribution.

An opportunity has arisen within the Boeing Vertical Lift Supply Chain team for an Data Analyst on the UK AH-64E Apache Rotary Wing Enterprise programme. Customer Support Specialist.This role will be responsible to the Apache Material Flow Manager for the data analysis in support of ranging, scaling and forecasting of inventory to support the UK AH-64E Apache. The successful candidate will need to be proactive, agile thinker, able to solve complex problems with a multi-stakeholder environment.

• →Utilise the Inventory Modelling Tool to review data and align part number configurations with the Engineering Bill of Material.
• →Identify and communicate demand usage trends across platform for correlation against variables such as region and supplier.
• →Responsible for supporting and providing analysis for material spend and continuous improvements.
• →Identifying potential supply risk by interpreting demand data and work with internal departments on solutions.
• →Perform “what if” analysis to resolve impact of contract or environmental changes.
• →Work with large data sets in Excel
• →Employ Root Cause and Corrective Action techniques to progressively explore areas to improve performance of the inventory.
• →Execute Supply Chain Best Practices during the completion of all assigned work.

Basic requirements:

• →Previous experience with demand forecasting, ranging and scaling of a product is a pre-requisite for this role.
• →Advanced Excel skills, including but not limited to macros, arrays, pivot tables, logic statements.
• →3+ years of experience within a Supply Chain role
• →A focus on first time quality and attention to detail
• →Problem solving ability
• →Experience with the use of tools and systems to forecast products is essential.
• →Advanced Data Analytical skills
• →The ability to obtain SC Clearance for which the UK Government requires UK residency.

• Bachelor’s degree in Supply Chain Management is preferred.
• Advanced Communication Skills.
• Experience of a collaborative team working environment.